The third-oldest credit union in Oregon, Point West is a not-for-profit, member-owned financial institution. Its 80-year history of People Helping People is borne from a long heritage within its credit union community.
Point West is a federally insured organization and is regulated by the National Credit Union Administration (NCUA) and the Federal Financial Institutions Examination Council (FFIEC). The non-profit needed a solution to reproduce any given page from its corporate website on any given day over a three-year period, as mandated by these regulatory bodies.
While historically relying on manual spreadsheets to track website changes, which was inefficient and often inaccurate, Point West found that Smarsh offered a better solution through its Web Archiving tool.
“The work we would have to go through in a case where someone asked us to produce something that we couldn’t produce would be astronomical,” said Steve Pagenstecher, VP of Member Experience at Point West. “Knowing that the data is there with Smarsh, and we don’t have to worry about it is just priceless.”
Point West now saves time and enjoys peace of mind knowing they can respond to any requests from governing bodies in a timely, efficient manner.
“Knowing we are in compliance, and it’s not requiring me to do anything on a daily basis – but when I need it, it’s there. That’s what we really, truly need, and where Smarsh delivers,” said Pagenstecher.
“We may be small, but we have the same expectations as credit unions 10x, 100x our size, all the way up to large national banks. We have to meet those same requirements.”
VP of Member Experience, Point West Credit Union