As the leading broker-dealer serving the credit union industry, CUNA Brokerage Services offers investment, insurance, and retirement planning services to individual credit union members across the U.S. CUNA Brokerage Services determined that it had to find an efficient and innovative archiving solution and vendor to help them keep pace with emerging technologies, and meet the demands of an ever-changing regulatory landscape.
Smarsh Stands Out
After evaluating several archiving vendors in the marketplace, CUNA Brokerage Services chose Smarsh based on the user-friendly interface of The Archiving Platform™, cost-competitiveness, and the company’s reputation as a leading provider of excellent performance and customer service.
“Choosing the right archiving partner was really important to us,” says Melissa Haberstich, Surveillance and Reporting Compliance Manager at CUNA Brokerage Services, “because even with an archiving solution in place, it’s still ultimately our responsibility to make sure we’re doing the right things to achieve compliance.”
The company was pleased how quickly it was able to get up and running with Smarsh, taking just three months from decision to implementation.
“I was really impressed with the whole implementation process, particularly how smoothly our older emails were ingested into the new system,” says Tim Halevan, Chief Compliance Officer at CUNA Brokerage Services.
After only one or two brief training sessions, the company’s compliance managers and reviewers felt comfortable using the Smarsh platform.
“For the most part we were able to learn a lot on our own because the Smarsh interface is so intuitive,” says Haberstich. “It’s very easy to search for and find exactly what we need.”
Greater Efficiency in Archiving Experience
The Archiving Platform from Smarsh automates the indexing, policy-checking, and retention of content—including social media—in a search-ready state, which enables CUNA Brokerage Services employees to concentrate on other activities.
“Although we were able to capture what we needed using our old platform, using Smarsh is so much more efficient,” says Haberstich. “Our reviewers can do their jobs better now because they know the system will deliver exactly what it needs to deliver, when we need it delivered.”
Faster Issue Resolution
The Smarsh account team provides CUNA Brokerage Services with prompt responses to any questions or issues that arise. Whether it is something simple that can be resolved immediately or a topic that requires further research, the company appreciates being kept fully up-to-date and is comforted knowing their concerns will be resolved quickly.
“Issues have been few and far between since we began using Smarsh,” says Halevan. “The timeliness and quick resolution of any minor issues we’ve encountered is exactly what I expect and need from a partner.”
Readiness for the Road Ahead
The team at CUNA Brokerage Services foresees working with Smarsh will continue to benefit the company down the road.
“Part of the allure of partnering with Smarsh is that its roadmap for the future meshes with our corporate vision,” says Halevan. “As we grow our online presence, we know Smarsh is a partner who can continue to help us archive and supervise all new and different types of social media.”