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Webinar: Results from the Government Records Compliance Survey
July 25, 2017
10am Pacific/1pm Eastern
In April 2017, Smarsh conducted a nationwide survey of cities, counties, and states in regards to their policies and public record management processes. We’ve crunched the numbers, and have found that governments of all sizes are struggling with a lot of the same public record hurdles.
Join us to see how other government organizations are managing records, what is keeping them awake at night, and recommendations on how to streamline the public records process.
Key Findings from the 2017 Electronic Communications Compliance Survey
Smarsh conducted it’s annual survey of compliance firms and found an industry facing a barrage of new communications and compliance concerns.
With more comprehensive regulatory exams, recordbreaking fines in 2016 and a growing chorus of clients and employees clamoring to use new communications channels like text messaging for business, compliance teams have seen a transformative and tumultuous year.
This webinar covers:
- How firms are tackling mobile and text message communication compliance gaps
- The most common content and documentation regulators request
- How to efficiently identify risk by rebalancing supervision resources
How to build a records retention policy, and how other government orgs are managing their records
Smarsh experts Bonnie Page, General Counsel and Mike Pagani, Chief Evangelist will walk you through this new, free template designed to help you establish and maintain an effective set of policies for the use of electronic communications.
We’ll also be taking a look at some thought-provoking highlights from our Government Compliance Survey that was conducted in April.
Policy, Compliance, & Records Laws: Mitigate Risk & Simplify Responding to Public Records Requests
Join Smarsh experts Bonnie Page, General Counsel and Mike Pagani, Chief Evangelist for a real-world analysis of the current public records laws landscape and how it impacts you. Particular attention will be paid to unpacking recent events in California and North Carolina, as well as heavily regulated states like Washington and Florida.
Together, they will provide a practical review of suggested next steps and best practices for developing effective electronic communications policies for text messaging and other dynamic channels being used in your government organization. Technology-driven solutions featuring intelligent, automated processes that increase the efficiency of your organization while simultaneously lowering cost and employee workload when responding to public records requests will be also presented and discussed.
FINRA’s Fines and Sanctions Hit Record High in 2016
According to the annual analysis conducted by Eversheds Sutherland (US) LLP, FINRA reported a dramatic increase in fines to a recordbreaking $176 million over the course of 2016 — an 87% increase over 2015.
Overall, fines have increased by 529% since FINRA assessed fines of $28 million in 2008.
In this webinar, Smarsh and law firm Eversheds Sutherland LLP cover the top regulatory enforcement issues from 2016, emerging trends from FINRA and SEC actions, including recent “supersized” fines of $1 million or greater, and what the regulators will be focusing on in 2017.
Managing & Minimizing Enterprise Risks of Text Messaging and Social Media
Text messaging is emerging as the next big compliance risk for financial companies. Employees are texting and employers know it. Texts are often business records that must be kept, tracked and evaluated for legal compliance.
This webinar, featuring financial services compliance attorney Andrea Lee Negroni, will explore how text messages can harm a business and how text messaging policies help manage mobile device risk.
Key Takeaways from FINRA and SEC Guidance for 2017
Both FINRA and the SEC have released letters detailing what their examinations will focus on in 2017. The more firms understand regulators’ priorities for the year, the better they can prepare for the possibility of a regulatory audit.
Financial services compliance expert Stephen Murphy from NCS Regulatory Compliance will be in the studio as we unpack several of the key takeaways from FINRA’s recently published 2017 Priorities Letter and the OCIE’s National Exam Priorities Letter and discuss how they will impact member firms.
Text Message Archiving — Mitigate the Risk of a Growing Public Records Gap
Nationwide, the frequency of public records requests and litigation events continues to increase. Being able to archive and easily produce all of your digital communications is mission critical. A growing gap is emerging as a result of employees using text messaging for work-related communications without proper policies and archiving solutions in place.
This webinar covers everything you need to know about governing text message communications, so you can respond quickly and fully to public records requests, and eDiscovery needs for litigation events.
The Text Messaging Risk That Lies Hidden Within Your Firm
If you’re a compliance officer at a financial services firm, chances are your organization is grappling with the newest and largest risk – text messages sent to and from your employees that contain business communications. It’s no secret that text use is on the rise, mainly due to its simplicity and efficiency when keeping in touch with clients and colleagues.
But text messages represent such a significant blind spot that firms are now scrambling to find best practices and solutions to help reduce compliance liability. It’s a thorny issue, but it must be dealt with NOW before your firm finds itself in regulatory trouble.
Social Media Compliance for Consumer Financial Companies: Where are the Resources?
Financial firms must add social media monitoring, record preservation, record retrieval and analysis, and social media policymaking to the ever-expanding list of regulatory concerns. Because productive loan officers advertise and communicate with customers on social platforms, lenders have a duty to monitor and keep retrievable records of communications for both litigation purposes and supervisory examinations.
One of the biggest challenges faced by lenders is accessing reliable resources on regulatory developments created by the exploding use of social media in the consumer finance industry. Learn how to find them in this webinar featuring Mortage Attorney and Social Media Expert Andrea “Lee” Negroni.
Text Messaging & Public Record Management
Do you know your agency’s current process for handling a record request for text messages/SMS information on an employee work or personal phone? Chances are, both devices are being used for work, which means they are creating public records. The problem is, it’s nearly impossible to capture these records effectively. Many agencies choose to look the other way; however, this opens your department up to the risk of lawsuits, negative press, and a breakdown of trust between the agency and community. So how do you bridge the gap between avoidance and acceptance?
This webinar covers everything your department needs to know about how to embrace text message communications, mitigate risks, and properly archive SMS messages.
Setting Up a Social Media Policy for Lenders
Financial companies have been slow to adopt social media, sacrificing a crucial platform for communication and sales that appeals many potential clients — especially Millennials who use social media for shopping more than twice as much as other generations. Can financial companies do more and better with social media?
To do so, they need social media policies. This webinar offers concrete steps for establishing a social media policy for financial companies and mortgage lenders, ranging from identifying the purpose of the social media outreach to setting up a budget and determining who will be in charge.
5 Steps to a Better Supervision Process
When it comes to supervision, many firms are either relying on inefficient, manual review processes or playing the odds and hoping that they won’t get audited. However, with a few changes to the way they set up their review program, firms can both save time and resources while still accurately identifying risk.
In this webinar, we will cover some of the key steps organizations can take to improve the efficiency and success of their content and message review process.
4 Tips for Meeting your Compliance and Litigation Needs
This on-demand webinar focuses on understanding the impact of changes to the most recent iteration of the E-Discovery Reference Model (EDRM), including an increased emphasis on Information Governance and what it means to develop an end-to-end strategy for your organization.
Listen customers and experts from Smarsh and Exterro as they discuss the advantages of combining a Comprehensive Archive Platform with specialized e-Discovery functionality to reduce the time, cost and complexity of managing compliance obligations and responding to legal events.
The Top 5 Electronic Communication Compliance Gaps
The 2016 Electronic Communications Compliance Survey of financial services firms shows that, while many firms acknowledge the risk, large compliance gaps remain – often for newer technology like social media, mobile messaging or instant messaging.
With limited resources available for the retention and oversight of electronic communications, many organizations are struggling to meet their supervision obligations and lack confidence in their ability to enforce written supervisory procedures and produce data during audits or examinations.
In this webinar, Smarsh Vice President of Marketing Ken Anderson and Chief Evangelist Mike Pagani discuss the results of the 2016 compliance survey, identifying the most prevalent compliance gaps and discussing how firms can solve them.
Social Media Policies for Mortgage Lenders and Brokers
Many mortgage companies already use social media for marketing and customer outreach, but responsible social media activity requires adoption of policies for risk management and compliance purposes. Join this webinar to learn the best practices for building a social media policy that sets your organization up for success.
FINRA’s Recordbreaking Fines and Sanctions of 2015
In 2015 FINRA increased sanctions dramatically, with a 200% increase in restitution ordered over the course of the year, with issues ranging from administrative or technical issues to failing to meet reporting obligations.
In this webinar, Smarsh and law firm Sutherland Asbill and Brennan will cover FINRA’s top enforcement issues, emerging trends, and ways to plan for the future.
How to Meet FINRA and SEC Archiving and Supervision Regulations
With FINRA and the SEC recently announcing their focus for their 2016 audits and examinations, now is a great time to revisit what your firm must be doing to meet your compliance obligations.
Without adequate supervision strategies in place, firms are exposed to enormous risk. In this webinar, supervision and compliance expert Ray McGrath discusses the current landscape of regulations.
2015 Archiving Technology Year in Review and Look Ahead to 2016 — Featuring Guest Speaker Michael Osterman, Osterman Research
Yes, compliance for electronic communications is still the main driver for adopting archiving solutions in regulated industries, but the conversation is expanding to legal, IT, marketing and C-level stakeholders too as technology solutions become more comprehensive. Topics we will cover include the following:
- Cloud-based Comprehensive Archive Platforms vs. On-premise Archiving
– Fewer email attachments and more links to cloud stored content
– Increasing use of Social Media content types
– Audio/Video content as part of a comprehensive archive strategy
– Archiving as an organization-wide focus beyond the compliance team
Social Media and Mortgage Regulation: What’s Next?
As social media use in the lending industry grows beyond advertising and office promotion, it is important to understand the regulatory efforts to monitor and manage what mortgage lenders and brokers are doing in the social space, and how to mitigate the risk of noncompliance. Andrea Lee Negroni, JD, and Smarsh Lending Compliance Specialist, Dan Carroll discuss the current and future state of social media in the mortgage industry.
A Closer Look At Comprehensive Archive Platforms — Featuring Guest Speaker Cheryl McKinnon, Forrester Research Analyst
As archiving grows to become a full-scope business requirement in regulated industries, it’s important to understand the traditional drivers for archiving and how you can realize greater value from archived data, content, and communications. Guest Speaker Cheryl McKinnon, Forrester Research analyst and author of Market Overview: Information Archiving, Q2 2015 and Mike Pagani, Chief Evangelist at Smarsh provide an insider’s perspective on the evolution of the comprehensive archiving landscape and the comprehensive archiving platform category.
Mitigate Risk and Manage Compliance with Technology
Managing risk and compliance is increasingly complex as the consumerization of IT continues to drive an ever-broader array of new technologies and communications platforms including the many emerging social media channels. To take advantage of these new opportunities requires specialized strategies, infrastructure and solutions.
The Archiving Platform: Overview
The Archiving Platform from Smarsh lets you archive all your organizations messaging content in a search-ready state so when you need to access information, such as an audit or potential litigation, the process to search for and review relevant information is much quicker, more efficient and costs far less when compared to using backups and continuity retained data.
Mortgage Lender Record Retention Isn’t Limited to Paper
Mortgage lending retention regulations apply to many different types of records, describing when, how, and why a lender must maintain them. With websites and blogs in particular there’s a long list of rules that lenders must understand in order to meet their regulatory obligations. These rules vary widely, including everything from what kind of wording can be used online to whether the website allows scrolling.
In this webinar, mortgage banking attorney Andrea “Lee” Negroni discusses hidden web content compliance pitfalls you may have missed, why regulators focus on lender record retention, and tools and best practices for web content record keeping and review.
Tech Essentials for Electronic Communications Compliance, Recordkeeping and Discovery
Comprehensive archiving technologies have a role to play in managing compliance and financial regulatory obligations for an ever-widening array of electronic communication types.
This webinar features an experienced IT and compliance expert with many years of executive level experience at a leading financial services organization, as well as Smarsh Sr. Director of Product Marketing and Chief Evangelist Mike Pagani, and provides an inside perspective on the technology essentials for electronic communications compliance.
Overview of Office 365/Exchange Online Compliance Issues
Office 365 is a fast-growing cloud platform that provides the tools that every business needs for success. However, organizations in regulated industries considering, or using, Office 365 need to understand the compliance-related standards that Office 365 does and does not meet and how to fill in the gaps with the right type of solutions.
This is the first webinar in our Solving Office 365/Exchange Online Compliance Issues Series. In this series, we will be discussing compliance-related issues when using Office 365 in regulated industries and how to solve them.
Social Media for Lenders – an Unsupervised Advertising Opportunity, or a Compliance Risk?
Record keeping rules for mortgage lenders weren’t written with social media in mind. Complying with these rules for loan-related tweets, Facebook messages and LinkedIn communications suggests the proverbial square peg and round hole. Some regulatory agencies mention social media communications but lack rules for it, while others are silent on the subject.
Is social media an unsupervised digital opportunity to advertise and originate mortgages, or a regulatory compliance risk?
Analyst Perspective: Social Media Archiving Market Overview
Disruptive technology trends such as mobile, social, and cloud wreak havoc on information governance.
Many compliance professionals still struggle to meet archiving and eDiscovery requirements with email, and now employees are using social and mobile channels, which are even harder to control. Their dynamic format creates headaches for those responsible for ensuring the authenticity of social posts and preserving related context — including author, location, and ensuing discussion threads. Social archiving vendors help meet these emerging challenges with tools that directly capture social posts, fully recreate metadata, and enable quick, intuitive searches to handle review and supervision tasks.
In this webinar, Nick Hayes, Security & Risk Analyst at Forrester and Mike Pagani, Sr. Director of Product Marketing at Smarsh, Inc walk through the highlights of the Forrester Market Overview on Social Media Archiving.
Applying Mortgage Retention Rules in a Mobile and Social World
Lenders must keep detailed records of residential mortgage loan transactions. Records help regulatory agencies determine “what happened” in specific transactions and whether lenders complied with the law. As the loan application process moved from storefronts to the web, some (but not all) agencies added internet advertising to their record-keeping rules. Now, as lending migrates to mobile apps, and negotiations move from email and phone calls to texts and tweets, it’s getting tricky to apply record-keeping rules.
Our webinar, featuring mortgage compliance attorney Andrea Lee Negroni, considers how record-keeping rules may apply to social media communications and text messages, and offers potential “best practices” in an ambiguous area.
UK Webinar Series: Social Media for Financial Advisers
Social media, smart phones and tablets have revolutionised buying behaviour, and consumers are now social buyers who research online and turn to their ‘social networks’ to affirm buying decisions. Advisers need to adapt to this new buying behaviour by joining the social media conversation. This Smarsh webinar series, Social Media for Financial Advisers, will help you understand why and how social media should be integrated into business strategies and tips for how organisations can use social media to grow.
The Social Advisor: Social Media Secrets for Savvy Advisors
Social media is no longer optional for advisors who want to grow their business. Learn how to take advantage of social networking opportunities in this webinar with “The Social Advisor” authors Amy McIlwain and Jimmy Douglas.
Successful Social Media for Mortgage Lenders: Engage With Your Audience While Maintaining Compliance Obligations
Learn how mortgage lenders can use technology to help dramatically reduce regulatory headaches while cutting down on the time it takes to review social media content in this webinar Dan Carroll from Smarsh, Inc.
Best Practices for Effective Policy Management
Implementing the right review policies can make maintaining compliance and reducing risk more productive and cost effective than ever before. In this webinar, Ray McGrath, former Regulatory Director at Prudential Insurance Company of America, discusses best practices for policy management that may help you use your review time more efficiently.