The Smarsh Advantage

Unrivaled Customer Service

In this competitive market, it often appears that there is little to differentiate vendors from each other. Service providers all claim to offer "customer-centric" experiences, but at Smarsh, customer service is more than just a set of words. It is part of our identity.

Customer service has been factored into every component of the operation and into every step of the employee-training process. Personalized account managers oversee customer relationships from the sales process forward. Smarsh was the first message archiving service provider to incorporate a dedicated team charged with managing the implementation process. Its mission: take over the thankless logistics and bring new clients "on line" efficiently and seamlessly.

Client support is available around the clock. Support staff is completely comprised of full-time Smarsh employees operating out of data centers on both coasts of the continental United States. The corps of highly-responsive support engineers prides itself on rapid and effective responses to customer inquiry, quick resolution and going the extra mile.

It's simply part of our corporate culture. Smarsh has built all of its own systems and software - such as those addressing customer relationship management (CRM) and support services - and tailored them around the company's business environment. Those systems and processes have not been dictated by the limitations of software designed by someone else for universal application. As Smarsh has grown, the systems have scaled as well, allowing for customer service to remain a top priority regardless of how many customers the company is servicing.

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Smarsh� offers industry-leading email archiving & regulatory compliance services for Exchange, Lotus Notes, GroupWise and SMTP, enabling companies to meet growing litigation readiness, compliance, and corporate governance needs. Smarsh� provides a common interface for e-mail, instant message ( im ), and file / document discovery which simplifies electronic records retrieval, classification, review, policy management and legal document production. Suitable for the securities, hedge fund, accounting, and healthcare industries, Smarsh � offers a proven email archive solution for compliance with SEC, FINRA (NASD / NYSE), GLBA, HIPAA, FRCP, FERC & Sarbanes Oxley regulations. smarshCRM is offered through Smarsh CRM Services, Inc.