Social Media Archiving

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social media archiving for education

Overview
Features
Sample Applications

Social Media Is Here To Stay

End-to-end social media compliance solutions from Smarsh give organizations of all sizes the preservation, supervision and policy controls to embrace the emerging regulatory requirements to review and archive content from social networking sites Linkedin, Facebook, and Twitter. 

Firms can automate policy company-wide, define which social networking features employees have access to, and review, approve, or reject messages before they are posted. Compliance officers and inside legal counsel will be able to monitor both static and interactive corporate communication with ease and intelligent functionality. All messages are captured, preserved in their native form and indexed in the secure Smarsh archive. Postings will be indexed and searchable via message criteria, including date and content keywords.

Selected postings can then be produced on-demand, assigned to multiple reviewers, or marked or tagged as "complaint" or "advertising" for compliance and supervisory review. All administrator activity is logged and quantifiable, illustrating policy enforcement and evidence of review for social media compliance. An audit trail captures data on every visual inspection of each posting in the social media archive and compliance officers can quantify social media data with comprehensive reporting functionality. Customizable organizational usage reports and evidence of supervision/policy enforcement can be created for review as evidence of a reasonably designed policy.

Smarsh Social Media Archiving & Compliance

Capture and Preserve  |  Control and Enforce  |  Search  |  Supervise  |  Produce

Capture and Preserve 

Social Media traffic is captured instantly via proxy or through APIs.
  • Flexible integration | The Smarsh platform is designed to support the unique business needs of our clients rather than requiring our clients to alter or modify their processes to fit our technology. Smarsh supports multiple means of capture and provides flexible integration options. Capture activity from inside or outside your network, including from mobile devices.
  • Seamless user experience | Depending on the implementation type, the Smarsh solution can provide end-users with a seamless Facebook, LinkedIn, or Twitter experience.
  • Accessibility | Social Media data is readily accessible via the web-based Smarsh Management Console. They never go off-line (unless specified by the client).
  • Redundant data centers | Content is preserved in the redundant, geographically-dispersed Smarsh data centers and burned to WORM (write once, read many) optical storage. 
  • Retention policies | Messages are retained in accordance with client retention policies (and active legal holds).

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Control and Enforce 

Depending on the implementation type, Smarsh offers policy controls for your organization's social media users.

  • Establish controls | Define and enforce which features on social networking sites that employees can access.
  • Pre-review/Moderation | Review, approve and reject messages before they are posted.
  • Policy Enforcement | Enforce corporate policies governing the use of social networking websites. 
  • Brand Management | Manage your brand's presence on social networking sites.

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Search 

Administrators can search across their email and electronic message archives based on virtually any criteria, either ad-hoc or on a consistent, systematic basis.

  • Robust field search | Smarsh indexes the entire electronic message, and enables search by Boolean combinations of virtually every associated field, including: network, message body, sender, recipient, post type (status update, tweet, comment, etc.) and message date and time.
  • Saved searches | Save search criteria and repeat searches for convenience, consistency and evidence of policy enforcement.
  • E-discovery searches | Run robust ad-hoc discovery searches for one-time instances.
  • Support for multiple lexicon lists | Clients can customize company-approved lexicons of keywords/phrases for search and/or start with a default list provided by Smarsh.
  • Multiple social media networks and screen names | Search traffic of multiple social media networks per employee.

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Supervise 

Your supervision procedures are not at the mercy of inflexible technology. Customize your firm's supervision experience for optimal efficiency in message review and effectiveness in identifying and mitigating risk. 

  • Hierarchy structure | Permission-based review hierarchy can be configured to model the review structure of your organization. Administrators can assign message supervision roles/authorities to specific users and groups, and grant the appropriate level of access/functionality to them. Smarsh can grant temporary permissions or access to compliance consultants, outside legal counsel or other individuals.
  • Run saved searches | Execute review procedures with regularly scheduled saved searches.
  • Flexible search options | Match search type (random percent, risk score, keywords or phrases) to risk profile.
  • Contextual review | Track the entire thread of a social media post from multiple individuals, giving a conversation context during review.
  • Full audit review | Every administrator session and action taken throughout the entire lifecycle of a message is documented within the Smarsh Management Console.
  • Take action on messages | Reviewers have the ability to annotate, flag, open/close or escalate messages. All actions are logged and the subsequent metadata is indexed and searchable.
  • Reporting Center | Produce analytics reports on corporate social media usage, system audit history and social media archive data. Demonstrate policy enforcement and ensure accountability among multiple managers responsible for message review. Reports can be customized.

Produce 

Administrators can retrieve and produce as many messages as necessary, in original form, on demand. 

  • Production options | Content can be securely downloaded to a PC or encrypted and saved to a portable media device. This can be utilized for real-time access to data during an investigation or examination, or to restore data for disaster recovery purposes.
  • Flexible e-discovery export | Export message data in popular e-discovery vendor “load file” formats (and the Electronic Discovery Reference Model (EDRM) XML Interchange Format Schema) and transfer it directly to document review and processing systems.
  • Monthly DVD service | As part of its service package, Smarsh delivers monthly copies of client data via encrypted DVD.

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Sample Applications

  • Preserve, search and monitor social networking content and produce messaging content on-demand in the event of litigation or an e-discovery event.
  • Manage and produce electronically stored information (ESI) in a timely and complete manner during litigation, e-discovery or investigations.
  • Supervise usage and enforce communications governance policies in a centralized platform.
  • Incorporate Facebook, LinkedIn and Twitter into your communications strategies and leverage the benefits of this groundbreaking, revolutionary form of electronic messaging with peace of mind.
  • Establish controls, define and enforce which features on social networking websites that employees have access.

Use the filters below to find regulations and laws relevant to you and your company.

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