Customer Notification: 1/19/2018

::Current Support Issues::

Investigating: Presensoft – As of 02:59 PM EDT on 2018-01-17, we have identified and are currently investigating an issue regarding this service. Currently, the Presensoft Management Console is unreachable. This is not impacting the archiving of any data. Please check back with us shortly for an update on this disruption.  If you have any questions, please call Smarsh at 1–866-SMARSH-1 or visit

::Scheduled Maintenance::

Perpetually will be undergoing system maintenance on Thursday, 1/18/2018 from 9 PM EST until approximately 11 PM EST. The system will be unavailable during this time, but archiving will resume once maintenance completes. No data will be impacted.

Smarsh Archiving Platform: The Smarsh Archiving Platform will be unavailable on Tuesday, 1/23/2018, during our standard maintenance window from 9 PM EST to 3 AM EST. This maintenance should have no impact on data archiving.

::Technology News::

Smarsh is aware of the CPU side-channel analysis vulnerabilities known as MELTDOWN and SPECTRE, affecting many modern microprocessors. For more information and a description of actions taken by Smarsh to mitigate any potential impacts, please see the KB article in Smarsh Central which addresses this topic.

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The following symbols signify the most severe issue (if any) encountered during that day.

No significant issues

Scheduled maintenance


Service disruption