Thanks to demand from both employees and clients, organizations are embracing new ways to communicate. Texting, new messaging apps, and collaboration platforms like Workplace by Facebook and Slack are becoming increasingly important to conduct business effectively. However, as firms begin to leverage these new tools, many supervision programs aren’t rebalancing their supervision portfolio to keep pace.
Watch this webinar to discover how different content types impact your approach to supervision, and what you need to do to improve your supervision program for new electronic communication platforms.
In this webinar you will learn:
- How to tune your supervision program for different content types
- Strategies for uncovering unsupervised conversations
- How to automate the supervision process