Text message record management best practices
Interacting with the community is not just part of the public sector domain, it is an absolute necessity. Social media not only makes it easy to communicate instantly, it can also establish your agency as a go-to resource for news, alerts, emergency instruction, and overall outreach.
The Government Social Media Survival Guide from Smarsh walks you through the essential steps for creating an approachable, engaging relationship through social media.
From determining the right platform and tips to creating content, to best practices for handling trolls—it’s all inside.
- Select the Right Social Media Platform
- Content Release Strategy
- Content Creation
- Who Should Approve Content, and When
- Measuring Success
- Public Records, Records Requests, and the Case for Archiving