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Enterprise Supervision Policy Creation


This web-based course provides a comprehensive introduction to Enterprise Supervision policy creation. Attendees will gain a good understanding of policy creation within the Enterprise Supervision environment. They will learn how to create policies to flag communications that are potential violations and have them assigned to Queues for review.

Course Topics

  • Basic Policy Overview
  • Flag vs. Ignore Policy
  • Words & Phrases vs. Filters
  • Indexing
  • Stop Words
  • Disclaimers
  • JSON Syntax
  • Filters in JSON
  • Words & Phrases in JSON
  • List References in JSON
  • Lexicon Operators
  • Global Whitelist
  • Use Cases for Policy Design
  • Troubleshooting Policies & Queues
  • Sampling Profiles