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Enterprise Supervision Reviewer

Overview

This hands-on course provides a comprehensive introduction to Enterprise Supervision. Attendees will gain a good understanding of the Supervision environment. They will learn how to leverage Enterprise Supervision to review communications, tag, escalate or action them as required.

Course Topics

  • Overview and concepts
  • Terminology
  • Review queue interface
  • Review available actions
  • Use of templates for taking action on communications
  • Use of faceting to reduce the number of viewable communications
  • Review details pane functionality
  • Search functionality
  • Export functionality and formats
  • Export formats/options