Smarsh Scales Salesforce’s Agentforce After Delivering Strong Customer Support Results

Smarsh Scales Salesforce’s Agentforce After Delivering Strong Customer Support Results Smarsh's AI agent, Archie, hits a 72% self-service deflection rate; its internal workflow agent, Emmy, is saving support representatives more than 7 hours per case PORTLAND, Ore. — September 3, 2026 — Smarsh, the global leader in communications data and intelligence, helps regulated organizations, including...