2017 Electronic Communications Compliance Survey Report

The seventh annual Smarsh Electronic Communications Compliance Survey of financial services firms sheds light on changes and trends facing the industry, including new challenges like text message communications and broader regulatory examinations.

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Results from the 2017 Electronic Communications Compliance Survey show that the current compliance landscape has continued to become increasingly broad, complex, and heavily scrutinized. In addition to trying to keep up with an ever-expanding number of non-email communication options, firms are dealing with an unprecedented increase in regulatory actions, with 2016 shattering the record for the amount of fines levied on the financial services industry.

With more employees than ever clamoring for the collaboration and knowledge sharing communication tools that have become essential to growing a successful business, it’s increasingly important for compliance teams to understand how other firms are managing the challenges posed by supervising new channels and platforms.

  • How firms are tackling mobile and text message communication compliance gaps
  • Why so many firms are having trouble keeping up with supervision of new content types
  • How often regulators are examining firms, as well as the most common content and documentation they request
  • The keys to balancing supervision resources to more efficiently identify risk