Records Managers (Public Sector)

A modern approach to records management

Read the Guide: The Public Sector Guide to Email Policy and Retention

Records managers have to sift through an unprecedented volume and variety of communications data when dealing with time-sensitive Freedom of Information Act (FOIA), public records or e-discovery requests. Disparate silos of electronically stored information make this a complex and resource intensive process. Constantly changing timelines and the need to implement legal holds for e-discovery add to this complexity and often lead to an over-reliance on already-burdened IT teams.

The Smarsh Enterprise Archive ensures that records managers can collect and search for information quickly and accurately. All electronic communications data is stored in context, in one central location, making it more efficient to organize and cull data to enable requests. Our solutions reduce the time needed to gather data, the cost of managing large volumes of data, and dependency on IT teams, all while providing a highly secure, defensible and auditable workflow across all electronic communications.


Key challenges facing records managers


Our Solutions

Unified archive


Smarsh supports the largest capture coverage in the industry, enabling you to ingest data from over 100 communication channels. Content is captured in its native, unaltered format with its original conversational context intact, in a single unified archive. Records teams no longer have to search multiple servers in several locations or chase down individuals for copies of text messages, emails or social media communications. This significantly reduces the time and burden on in-house resources.

With Smarsh, all archived content is available in one consolidated, indexed and search-ready platform. Users can conduct rapid, granular searches across all archived content using one simple, intuitive interface. IT and legal teams can search based on a wide range of criteria including custodian name, date range, file type, keywords, content source and proximity. This saves time and significantly reduces dependence on third-party providers to fulfil e-discovery requests.

Advanced search and export

When facing time-sensitive FOIA or e-discovery requests, the ability to swiftly, easily and thoroughly produce the right data is crucial.

Smarsh archiving solutions have advanced search capabilities that allow you to zero in quickly on what you're looking for in your archived data. Content can then be packaged and produced on-demand with free self-service exports. Our solutions support multiple export formats, enabling you to extract the data you need for your investigation in the format you need it.

Unified user identities

In modern businesses, communications often involve people talking across multiple channels and in multiple formats. The Smarsh Enterprise Archive gives you greater visibility across all communications data sources. Unification of user identities across all communication channels ensure that the chain of custody for e-discovery is maintained.

Fast, easy data export

For most businesses, effective and accurate e-discovery processes are expensive and resource intensive. Outdated and siloed systems are no longer fit for purpose and require vast amounts of manual review. Records managements teams need technology that can automate processes, streamline data storage, and reduce the reliance on third parties to meet records request and e-discovery obligations.

The Smarsh Discovery App offers a more efficient e-discovery process. Our solution makes collecting, preserving, reviewing and exporting content across all communications channels fast and efficient. This enables you to reduce risk as well as costs.

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