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Voice Capture, Archiving, and Intelligence in One Platform
Meet compliance requirements, detect risk sooner, and turn voice data into actionable intelligence with secure, AI-enabled capture, transcription, retention, and near-real-time risk detection—all in one platform.
Trusted at global scale by regulated teams
Capture it all
Supported platforms:
IPC
Auronix
AVTEC Scout
BroadSoft
Mitel
Cisco Voice
Dictaphone
Eurocae
Eurofunk
FreePBX
Genesys
Sparkassen
Speakerbus
Tango Networks
Unify
Airbus
Alcatel
IP Trade
Native capture. Actionable intelligence.
Gain a unified, searchable record of voice communications without changing how your teams work. Smarsh captures calls across Zoom, Microsoft Teams, network carriers, AI agents, legacy PBX systems, and more, preserving complete context and turning voice data into actionable business insights.
Strengthen compliance readiness
Support global recordkeeping and privacy requirements while reducing the time and cost associated with regulatory examinations, investigations, litigation holds, and eDiscovery.
Identify risk faster
Transform recordings into searchable transcripts and identify compliance, conduct, and performance risks sooner with automated summaries, sentiment analysis, redaction, and near-real-time detection.
Integrate without disruption
Capture communications across Microsoft Teams, Zoom, Cisco, Avaya, NICE, RingCentral, and other supported systems, without replacing your existing communications infrastructure.
How voice capture & archiving works
Voice communications follow a secure, automated workflow from initial capture through archiving and analysis, preserving the content and context teams need for compliance, supervision, investigations, and business intelligence.
Capture calls at the source
Smarsh captures communications from supported carriers, UCaaS platforms, contact center systems, legacy PBX infrastructure, trading environments, and AI-enabled channels. Calls are collected automatically with no manual employee action required.
Transcribe and enrich conversations
Recordings are securely preserved and converted into searchable transcripts. AI-generated summaries, sentiment analysis, redaction, and metadata enrichment help teams understand what was said and surface potential concerns sooner.
Archive, analyze, and act
Voice data is securely delivered to the Smarsh Platform, your existing archive, or an enterprise data lake. Compliance and business teams can search calls, apply retention policies, investigate risk, and uncover operational insights from one trusted source.
Voice capture & archiving capabilities
Capture, preserve, archive, and analyze voice communications across supported systems with scalable, cloud-native technology built for communications compliance
Native call capture
Capture voice communications in their original formats directly from supported carrier networks, communications platforms, and recording systems.
Automatic transcription
Convert calls into searchable text automatically, reducing manual review with fast transcripts, AI-generated summaries, sensitive-data redaction, and sentiment analysis.
AI-driven search and detection
Search transcribed voice data to locate specific calls quickly. Customizable dashboards and detection policies help identify potential compliance, conduct, and performance risks while surfacing trends that support better decisions.
Complete conversation context
Preserve recordings, transcripts, participants, timestamps, metadata, and related content so teams can determine what was said, by whom, and when.
System-agnostic capture
Unify voice data from supported communications platforms and recording systems without disrupting existing workflows or replacing current infrastructure.
Secure archive integration
Deliver voice content securely to the Smarsh Platform, your existing archive, records management solution, or enterprise data lake—while maintaining control over encryption, retention, and storage.
Simplify voice infrastructure
Replace fragmented recording systems and aging hardware with scalable, cloud-native capture and archiving that reduces operational complexity and supports global growth.Complete voice communications coverage
Capture and preserve business conversations across supported voice systems. Smarsh maintains each call in context and transforms recordings into searchable, structured data, including:
Built for regulated and data-driven organizations
Purpose-built for organizations that need to govern voice communications, meet recordkeeping obligations, manage risk, and gain more value from conversation data.
Capture and retain voice communications across trading, advisory, and customer-service channels to support SEC, FINRA, MiFID II, and other applicable recordkeeping and supervisory requirements. Apply retention policies consistently, retrieve complete records for audits and investigations, and reduce manual review with searchable transcripts and risk detection.
Capture and preserve voice communications across agency systems to support FOIA and state public records requests, agency records schedules, investigations, legal holds, and long-term retention. Quickly search and retrieve complete records while reducing the time and cost of responding to public records requests.
Securely capture and retain voice communications to support HIPAA, organizational privacy requirements, and records retention policies. Search and retrieve complete records for audits, legal discovery, and internal investigations while using redaction to safeguard protected health information.
Unify voice data across UCaaS platforms, contact centers, carrier networks, PBX systems, and AI-enabled communications. Support GDPR and organizational policies with consistent retention, searchable transcripts, AI-generated summaries, sentiment analysis, and redaction that reduce manual review and strengthen oversight.
Put your voice data to work
Simplify compliance and unlock more value from business conversations. Smarsh brings capture, governance, and AI-powered analysis together to help your organization strengthen oversight, identify risk, and act with confidence.
Frequently asked questions
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Voice archiving is the process of securely preserving business call recordings, transcripts, and metadata for future search, retrieval, supervision, investigations, and regulatory compliance.
Smarsh captures voice communications from supported systems, preserves each call with its context, and delivers the data to the Smarsh Platform, an existing archive, or an enterprise data lake.
Compliance call recording captures and retains business calls according to applicable regulatory, legal, and organizational requirements. It helps organizations maintain complete records for audits, supervision, investigations, eDiscovery, and legal requests.
Smarsh unifies calls across supported voice systems and preserves searchable, contextual records that help regulated organizations address SEC, FINRA, MiFID II, GDPR, HIPAA, and other applicable requirements.
Call-recording retention periods vary by industry, jurisdiction, business purpose, and applicable regulation. Organizations should establish retention policies that preserve recordings for the required period and account for audits, investigations, litigation holds, and privacy obligations.
Smarsh securely delivers captured calls to the archive of your choice, where retention policies and legal holds can be applied consistently across voice communications.
Yes. Microsoft Teams and Zoom calls can be captured and archived when supported recording and archiving integrations are in place. Archived records may include the recording, transcript, participants, timestamps, and related metadata.
Smarsh captures voice communications across Microsoft Teams, Zoom, Cisco, Avaya, NICE, RingCentral, and other supported systems without requiring organizations to replace their existing communications infrastructure.
AI can convert call recordings into searchable transcripts, generate summaries, identify sentiment, redact sensitive data, and detect potential risk signals. These capabilities help teams reduce manual review and analyze voice communications more efficiently.
Smarsh applies AI-enabled transcription, search, redaction, sentiment analysis, and near-real-time risk detection to help compliance and business teams find relevant conversations, identify concerns sooner, and uncover actionable insights.
Related resources
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