Enable unified compliance and e-discovery workflows across all your business communications

Zoom's market-leading collaboration platform supports virtual meetings and instant messaging that has become a cornerstone technology for an increasing number of organizations. With increasing adoption, firms have millions of electronic records generated by Zoom each day. However, without the right solution in place to govern its usage, the popularity of platforms like Zoom open enterprises up to risk.

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Smarsh helps reduce the risk of data loss, breach, and non-compliance with regulatory mandates so employees can communicate with confidence. Smarsh capture and archiving solutions for Zoom enable:

  • Comprehensive Compliance: Smarsh provides native compliance and governance for Zoom meeting, Zoom phone and Zoom IM content, both in-meeting and out of meeting. This content can be sent to the Smarsh Connected Archive to help meet FINRA, SEC, FCA, MiFID II and other regulatory mandates. The quick search and display of contextual data make supervision and reconciliation functions more efficient.

  • Monitoring of Zoom IM content: All content can be inspected for sensitive information, suspicious behavior, and/or abusive language. Administrators can review policies that flag keywords across messages and in-file text to pinpoint any violations.
  • Native voice capture and transcription: Audio content from Zoom can also be captured using Smarsh, with the ability to search voice transcriptions alongside text-based content. Best of breed transcription services support over 120 languages and regional dialects.
  • Automated archiving and fast, effective supervision and e-discovery: Smarsh Connected Capture integrates seamlessly with the Smarsh Connected Archive (or any other archive or ECM solution). Zoom content is fully indexed and contextual threading produces complete conversations without flattened data. Search can be done quickly across archives based on nearly any criteria, for accurate, fast, and highly effective e-discovery and case management.

Key Features

API driven Capture

Direct source capture

Smarsh captures Zoom meeting, Zoom phone and Zoom IM content directly from the source. That content is retained in its native format with chain of custody preserved.

Message threading and attachments

All messages are captured together with files, images and other attachments. Message threading displays conversations as they originally happened for ease of review.
Capturing communications in full and in context

Contextual capture

Smarsh captures all content in full conversational context for the best visibility into what happened and when. Attachments can be viewed or downloaded in context in their original form.

Content monitoring

Policies based on lexicons and patterns can be defined to flag text and file content for review. With certain deployments, alerts can then be generated based upon keyword or phrase matches and send to reviewers and/or the violator’s manager.

Powerful search

Users can search for Zoom content based on user, date range, keywords, or content tagged to specific cases, events or topics.
Identity Integrations

Profile and identity management

For out of meeting IM content, Smarsh supports automated directory synchronization for unified identity and profile management.

Voice capture and transcription

Voice content is also supported for Zoom, with the option to transcribe the voice content and capture and retain it with Smarsh.
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Smarsh or external archive support

Zoom meeting, Zoom phone and Zoom IM content can be sent seamlessly to the Smarsh Connected Archive - an immutable and context-aware data store - or any other archive or ECM solution. Connected Apps are available for optimized supervision and e-discovery.

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