Capture / Supported Channels /Voice / NICE NTR
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NICE NTR

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NICE NTR

Cloud
On-Prem

Make teamwork simple with compliant, secure collaboration

Financial services firms are required to capture voice conversations, however, without the right solution in place to govern its usage, the popularity of platforms like NICE call recorders opens enterprises up to risk. Smarsh provides customers with existing recording systems with the ability to automatically export, enrich, and archive all communications occurring within cloud or on-premise recording systems, including call recordings and call recording metadata to enable:

  • Comprehensive compliance including voice content: NICE messages and voice content can be archived alongside all other electronic communications content. Policy controls can be applied at a global level to help meet regulatory mandates including
  • Supervision and protection for NICE’s content: Content can be inspected to identify the leakage of sensitive information, suspicious behavior and / or abusive language. Administrators can review policies that flag keywords across messages to pinpoint any violations.
  • Automatic archiving and fast, effective supervision and e-discovery: Smarsh Capture integrates seamlessly with the Smarsh Enterprise Archive, a secure and context-aware data store. This enables accurate, fast and highly effective search, supervision, e-discovery and case management. Content can also be exported to any third-party archive, app, or data lake of your choice.
  • End-to-end security: Whether data is in transit or at rest.

Key Features

API driven Capture

Direct source capture (text and voice)

Smarsh captures content directly from the NICE NTR app via bulk export, from the recording system, using the recording system’s export feature and sent to the archive as a wave or .mp3 file. Content is captured in its native format and chain of custody is preserved.
Messagethreading&directionality

Message threading and attachments

All voice messages are retained in full context. Message threading displays conversations as they originally happened for ease of and more powerful review.
Capturing communications in full and in context

Contextual capture

Smarsh captures all content in full conversational context for the best visibility into what happened and when. Attachments can be viewed or downloaded in context in their original form.
enforcing-supervision-policies-and-carrying-out-content-surveillance

Content monitoring

Lexicons can be defined to flag text and file content for review to help meet supervision obligations.
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Powerful search

Users can search for NICE content based on user, date range, keywords, or content tagged to specific cases, events or topics.

Advanced capabilities

Advanced capabilities including policy alerts and remediation/redaction are available with certain deployments.
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Smarsh or external archive support

NICE content can be sent seamlessly to the Smarsh Enterprise Archive - an immutable and context-aware data store - or any other archive, app, or data lake of your choice. Smarsh Enterprise Conduct and Smarsh Enterprise Discovery solutions are available for optimized supervision and e-discovery, respectively.

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Other supported Voice channels

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