Cisco and Webex Compliance Recording and Analytics
Capture, secure, and understand every Cisco and Webex communication with end-to-end compliance recording, AI-powered insights, and seamless support for hybrid, hosted, and on-premise deployments.
Transform Cisco and Webex Calls into actionable intelligence
Unify voice, video, meetings, and contact center communications through compliant capture and unlock the business value in every interaction. Turn every conversation into actionable intelligence that drives performance and reduces risk.
One platform, complete coverage
Capture every Cisco and Webex conversation — from CUCM to Webex Calling and Contact Center — in a single platform.
Confident compliance
Meet global regulatory requirements — HIPAA, PCI DSS, MiFID II, POPIA, GDPR, and more — with flexible policies and audit-ready security.
Actionable AI insights
Unlock near real-time analytics to measure customer sentiment, automate QA, and surface compliance risks instantly.
Hybrid-ready recording
Whether on-premise, cloud, or hosted Cisco HCS deployments, maintain compliance and continuity across migrated call data and mixed environments.
Enterprise-grade scalability
Scale effortlessly as your organization grows with a cloud-native architecture that eliminates costly hardware and maintenance.
Cross-platform interoperability
Unify voice intelligence across Microsoft Teams, Cisco, 8×8, Zoom, or any other platform in one reporting layer.
Comprehensive compliance for Cisco and Webex communications
Capture, retain, and analyze every Cisco and Webex communication — across voice, video, and collaboration — in a single cloud-native platform. Turn captured data into actionable insights that strengthen compliance and performance.
Cisco Voice and Webex Calling
Record all Cisco Webex calls and cloud voice traffic, ensuring every conversation is compliant and securely archived.
Cisco UCM / CUCM
Seamlessly capture calls from Cisco Unified Communications Manager with built-in integration.
Webex Meetings and Webex Video
Capture meeting audio, multiple video streams, and shared content — with granular user permissions to ensure compliance and privacy.
Webex Contact Center / Omni-Channel
Ensure 100% compliance in contact centers. Record, analyze, and QA calls to drive agent performance and customer satisfaction.
Cisco UCCE/ UCCX/ HCS / Hybrid Environments
Maintain compliance and continuity across hosted and hybrid collaboration solutions, including migrated call data.
Compliance and insights for every Cisco and Webex interaction
Ensure every Cisco Webex communication is fully compliant, secure, and ready to deliver actionable intelligence. Built for regulated industries, Smarsh helps you reduce risk, improve customer experience, and gain competitive advantage.