Avaya Compliance Call Recording and Analytics
Record, archive, and analyze every Avaya call, meeting, and agent interaction, powered by regulatory-grade controls, AI-driven insight, and flexible deployment models.
Compliance and intelligence across the Avaya ecosystem
Gain full visibility and control over every Avaya interaction. With every voice call and screen-synced exchange captured securely and managed by policy, you can confidently meet oversight needs and uncover valuable business intelligence.
Unified capture for Avaya systems
From Avaya AURA to IP Office, consolidate recording into one compliance platform.
Compliant by design
Satisfy HIPAA, PCI DSS, MiFID II, GDPR, POPIA, and other mandates with granular compliance controls for policy enforcement.
Intelligent insight
Use AI to surface risks, sentiment, coaching cues, and patterns automatically.
Hybrid deployment support
Operate in cloud, hybrid, or on-premise Avaya setups without losing consistency.
Scalable architecture
Support large-scale deployments with a reliable, cloud-native backend that grows as you do.
Cross-platform Interoperability
Unify voice intelligence across Microsoft Teams, Cisco, 8×8, Zoom, or any other platform in one reporting layer.Purpose-built compliance for Avaya communications
End-to-end voice recording and analytics capabilities tailored to Avaya environments.
Avaya Voice and AURA Networks
Capture and archive every Avaya call in AURA infrastructures with full compliance.
Avaya IP Office
Extend the same compliance recording and analytics to smaller, on-premise Avaya deployments.
Agent Screen and Audio Sync
Record synchronized agent desktop activity alongside voice for complete QA and audit context.
Omni-channel and Contact Center
Support voice, chat, and multichannel interactions in Avaya contact center platforms.
Data Migration and Hybrid Scenarios
Transition seamlessly from outdated call recorders or partial UC platforms while maintaining compliance.
Ensure every Avaya interaction is compliant, secure, and insightful
Help your teams deliver exceptional customer experiences. Smarsh helps you capture and understand every Avaya interaction — so compliance is automatic, risk is reduced, and insight drives better decisions.