Turn Voice Into Verified Intelligence
Smarsh Call Recording and Analytics captures, secures, and analyzes every conversation — enabling compliance leaders to protect privacy, ensure quality, and uncover the insights buried in unstructured voice data.
Where every call becomes actionable intelligence
By unifying voice data across platforms, Smarsh delivers measurable business value by enabling teams to surface risks promptly, improve customer experiences, and make confident, data-driven decisions — all while reducing manual effort and maintaining global compliance.
From call recording to voice intelligence
Capture, govern, and analyze every conversation — with AI-ready precision and privacy that scales with you.
Total voice coverage
Built for global compliance
Structured for AI
Smarter QA oversight
Scalable, cloud-native architecture
Secure by design
Unify voice data to reduce risk, improve CX, and accelerate growth
Benefits
Features
See the full picture, not just part of it
Siloed voice data creates blind spots across compliance, QA, and customer experience. Smarsh brings every conversation into view so you never miss a moment that matters.
Bring teams together with a unified voice source
By unifying call data, Smarsh enables compliance, IT, and customer experience leaders to work from a single source of truth, improving alignment and outcomes.
Let AI and automation do the heavy lifting
Replace hours of manual QA, audit prep, and call searching with streamlined workflows and AI-powered results, saving time while increasing accuracy.
Spot red flags faster, respond smarter
Our advanced analytics allows you to uncover risk signals early — from compliance gaps to agent performance issues — so you can act before problems grow.
Turn conversations into business intelligence
Surface trends, sentiment, and service quality insights that guide strategy, training, and customer engagement from the voice data you're already required to capture.
Make voice a driver of performance, not just compliance.
When calls are captured, contextualized, and analyzed at scale, they become a rich source of truth — empowering leaders to reduce risk, improve CX, and unlock growth.
Smarter voice compliance starts with the right platform
Start with call recording, scale to insight. See how Smarsh elevates voice compliance from simple capture to strategic insight.
Capabilities |
Call Recording |
Advanced Recording |
Conversation Analytics |
|---|---|---|---|
Coverage across channels |
All voice platforms (UCaaS, CCaaS, PBX, mobile, trading turrets) |
Same |
Same |
Privacy and compliance |
Audit-ready archives Meets global regs (GDPR, MiFID II, HIPAA, SEC, etc.) Legal hold & encryption Role-based access |
Redaction tools |
Includes automated redaction of PII/PCI |
Data management |
Immutable storage Metadata capture Transcription and summarization on demand |
Adds screen recording Search & retrieval improvements |
Automatic multilingual transcription + normalization into structured data |
QA and oversight |
Sentiment scoring |
Advanced scoring, coaching & QA dashboards |
Trend analysis + agent insights |
AI and analytics |
|
|
Real-time risk detection Sentiment analysis & CX insights Upsell/ retention signals |
Operational efficiency |
Simplifies audits & dispute resolution |
Automates QA workflows |
Reduces manual reviews Surfaces anomalies faster |
Integrations built for compliance, at scale
Explore how Smarsh integrates with the leading voice, CCaaS, and UCaaS providers your teams rely on, delivering compliant call recording and analytics without disrupting how your teams communicate.
See what full-stack voice compliance looks like
Ready to make your voice data work harder? Request a personalized demo and see how Smarsh helps you unify voice data, meet global privacy mandates, and surface insights that move your business forward.