Smarsh Support

We’re here to help

Smarsh offers support solutions to suit your organization’s needs.

If you need help now:

Smarsh Central is an online repository for all essential Smarsh information. Read help articles, search for answers to common questions, view our status page, read release notes and more.

Our standard phone support line is available Monday through Friday from 8 a.m. – 8 p.m. EST (excluding US Federal Holidays). Emergency phone support is available 24/7.

 

CONTACT US:

US: 1-866-SMARSH-1 (762-7741)   /   EMEA: +44 (0) 20 3608 1209

Support Packages

Smarsh Support team experts work quickly and diligently to resolve your issues. Choose the support package that best suits your organization’s needs:

Professional Archive
Support Packages

As a Professional Archive customer, we understand you rely on Smarsh for a comprehensive compliance solution, inclusive of capture, archiving, supervision and e-discovery. Smarsh offers both basic and premium support packages to ensure you get the response you require.

Enterprise
Support Packages

Smarsh Enterprise and Business Critical Support packages are designed for enterprise customers that require enhanced levels of support and 24/7 availability. You can take full advantage of a team of experts with knowledge of your environment, organization and business processes.

Need additional help?

Smarsh has a variety of professional services to suit your organization's needs.

Set up a plan for success

Contact your Customer Success Manager and craft a plan to realize the most benefits from your compliance and e-discovery solutions.

Get Smarsh Certified

Sign up for a Smarsh University certification exam and receive priority support with passing marks.