Smarsh offers support solutions to suit your organization’s needs.
If you need help now:
View our online repository of all essential Smarsh information. Search for answers to common questions, view our status page, read release notes, contact support and more. Visit Smarsh Central.
CYBER COMPLIANCE (ENTREDA) SUPPORT
If you are an existing Cyber Compliance (Entreda) customer and you need assistance, please submit a support request here.
Our standard phone support is available during local business hours Monday through Friday. Emergency phone support is available 24/7.
US: 1-503-946-5980 or 1-866-SMARSH-1 (762-7741)
EMEA: +44 (0) 20 3608 1209
India: 000 800 9191160
Smarsh Support team experts work quickly and diligently to resolve your issues. Choose the support package that best suits your organization’s needs:
As a Professional Archive customer, we understand you rely on Smarsh for a comprehensive compliance solution, inclusive of capture, archiving, supervision and e-discovery. Smarsh offers both basic and premium support packages to ensure you get the response you require.
Smarsh Enterprise and Business Critical Support packages are designed for enterprise customers that require enhanced levels of support and 24/7 availability. You can take full advantage of a team of experts with knowledge of your environment, organization and business processes.
Smarsh Technical Account Manager (TAM) services are available to maximize the value of your products and Business Critical Support. The TAM brings you deep technical expertise as part of a white glove service to understand your environment and help you achieve your outcomes more quickly and efficiently.
Need additional help?
Smarsh has a variety of professional services to suit your organization's needs.
Set up a plan for success
Contact your Customer Success Manager and craft a plan to realize the most benefits from your compliance and e-discovery solutions.
Get Smarsh Certified
Sign up for a Smarsh University certification exam and receive priority support with passing marks.