GUIDE

Every Conversation, Captured and Understood: From Contact Centers to Conferencing and Calling

Voice carries risk — and opportunity.

Every day, critical moments happen over the phone or in virtual meetings. But when even one call isn’t captured or secured, the results can be costly (fines, data exposure, lost insights and more).

The Smarsh Call Recording and Analytics Guide shows how leading organizations are turning those risks into resilience by capturing every conversation across Microsoft Teams, Zoom, Webex, and more, then transforming voice into trusted, actionable data.

In the guide, we cover:

• The hidden costs of fragmented voice capture
• How to meet the world’s toughest compliance standards
• How to ensure vital conversations are retained
• Best practices to turn every conversation into AI-ready insight

Learn how Smarsh helps you capture, govern, and get more value from every word.