GUIDE

Record Every Interaction to Reveal What Matters

Improve your contact center’s quality, efficiency, and outcomes with compliance-grade call recording and AI-driven analytics

Modern call contact centers face mounting pressure to maintain compliance, elevate customer experience, and improve agent performance. The challenge is made complicated with multiple platforms and environments.

Smarsh Call Recording and Analytics unifies compliant voice capture with AI-powered analytics and automated quality assurance to turn every conversation into insight. It eliminates blind spots across platforms like Zoom, Webex, Avaya, Cisco, RingCentral, and more, giving leaders the visibility needed to strengthen operations and outcomes.

In this guide, we cover how you can:

  • Automate QA and drive performance improvements at scale
  • Access actionable intelligence from every interaction and channel
  • Strengthen governance with policy-based recording and least-privilege access

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