Guide

Public sector technology decisions rarely fail because of bad intentions

— they fail because the right questions were never asked.

Public agencies are under growing pressure to manage digital records in an environment defined by rising request volumes, expanding data sources, and tight statutory timelines. Legacy tools can’t keep pace with modern communication channels, and fragmented systems make compliance, transparency, and accountability challenging to achieve. As FOIA workloads grow and expectations increase, agencies need technology that supports today’s requirements while remaining defensible, scalable, and mission-aligned for the future.

This checklist helps agencies evaluate technology solutions across the areas that matter most, including:

• Legal and compliance considerations tied to retention, privacy, and transparency
• IT and security requirements for modern, government-grade systems
• Records management criteria that support defensible open records response
• Financial and budget evaluation factors, including ROI and pilot readiness
• Operational and change management questions that impact adoption and public trust

Get the full Public Sector Technology Evaluation Checklist to ensure your next technology decision is structured, defensible, and aligned with mission-critical goals.