Guide
Smarsh Call Recording and Analytics for RingEX™ Voice
Govern RingEX™ Voice at Scale. Capture Every Conversation. Unlock Actionable Insight. RingEX™ Voice is a core communications channel for modern, distributed workforces. Sales, service, trading, and support teams rely on RingCentral to connect from any location and device. As usage scales, so do compliance obligations, operational complexity, and the need for deeper visibility. Download this solution brief to learn how Smarsh Call Recording and Analytics for RingEX™ Voice helps organizations capture 100% of in-scope conversations, meet global regulatory requirements, and transform voice data into measurable business value — without adding hardware or disrupting users.
The challenge
Without a modern, cloud-native approach, organizations face fragmented tools, manual spot checks, and visibility gaps that increase operational and regulatory risk. Compliance teams struggle to supervise effectively, and business leaders lack actionable insight from voice interactions.
What You’ll Learn
How to:
- Capture and securely store 100% of in-scope RingEX™ Voice conversations in the cloud
- Meet evolving global requirements including PCI DSS, Dodd-Frank, GDPR, POPIA, and regulations related to PII and PHI
- Turn unstructured voice data into searchable, AI-powered intelligence for supervision and QA
- Strengthen quality assurance with automated evaluations, workflows, and coaching tools
- Deploy quickly with no on-premises infrastructure, hardware, or service disruption
Modern Governance for RingEX™ Voice
Smarsh provides a single SaaS platform to capture, secure, and analyze every RingEX™ Voice call. With regulatory-grade recording, AI-enabled transcription and sentiment analysis, real-time dashboards, and integrated QA tools, organizations gain compliance confidence while unlocking operational insight.
Take Control of RingEX™ Voice Governance
Access the full solution brief to see how Smarsh helps organizations reduce regulatory risk, improve agent performance, and use every RingEX™ Voice conversation as a source of strategic value.
