GUIDE

Every Sensitive Detail, Protected and Searchable

Automated PCI DSS, PHI, and PII redaction across voice and transcripts, without losing context.

Customers routinely share payment details, personal identifiers, and health information across calling, conferencing, and contact center platforms. Without consistent protection, these moments create gaps that invite regulatory risk and erode trust. When sensitive data remains in recordings or transcripts, exposure grows across Microsoft Teams, Zoom, Cisco, Webex, Avaya, RingCentral, 8x8, and mobile carriers.

In this guide, you'll learn how Smarsh Call Recording and Analytics:

• Closes gaps with compliance redaction
• Automatically detects and redacts sensitive audio and data from audio and transcripts
• Preserves the context needed for audits, QA, and analytics