Securely Capture Every Communication
Turn unstructured communications into trusted intelligence — ensuring compliance today and driving innovation tomorrow.
Make your data a differentiator
Your communications data holds untapped value. Smarsh helps you capture, archive, and analyze it — turning risk into real advantage.
Complete communications capture
Capture and archive communications in their native formats across all channels — email, chat, voice, mobile, generative AI, and more.
Compliance-first architecture
Meet FINRA and SEC capture requirements with encrypted, verifiable and immutable records.
AI-ready data
Structure data to rapidly uncover insights, detect risks and accelerate decision-making.
Unified identity management
Link employees to all their accounts and communications, across systems with disparate profiles and logins.
Open by design
Send captured data to any archive, AI, or compliance software — no lock-in.
Trusted worldwide
Use the capture solution trusted by 90% of the world’s top financial firms.
Be everywhere your customers are, with confidence
Confidently adopt new communication tools without sacrificing compliance. Smarsh captures communications in native format across email, chat, voice, and AI, with seamless API integration and built-in automation to ensure secure governance and compliance at scale.
Communications capture that puts you a step ahead
Explore how your organization can stay ahead of risk and ready for AI with smarter, secure capture.
Stay resilient and audit-ready with Smarsh Services
Our experts ensure every channel is onboarded and governed with precision. From the first connection through ongoing scale, our experts keep your data accurate, compliant, and defensible at every stage of growth.
Capture: The intelligent data foundation for AI
Digital communications capture is the process of collecting and preserving email, chat, IM, text, social, voice, and collaboration content in a complete, contextual, searchable format.
Smarsh Capture supports 100+channels, including Microsoft Teams and Slack, maintaining native context and metadata to ensure every record is audit-ready and fully optimized for AI analysis, supervision, and e-discovery.
Using vendor-approved APIs, Smarsh Capture ingests high-fidelity, native-context records from over 100 communication channels.
It preserves conversation threads, timestamps, and metadata to create a structured, reliable data foundation. This foundation is critical for AI systems to accurately analyze intent, tone, and risk signals without losing context.
Smarsh Capture is engineered to help firms satisfy key regulatory requirements, including SEC Rule 17a-4 and FINRA Rules 4511 and 3110, and supports MiFID II obligations.
The platform provides defensible, tamper-evident retention and automates policy enforcement aligned with Written Supervisory Procedures (WSPs), creating an audit-ready data foundation for supervisory and investigative workflows.
AI models perform best with complete and trustworthy data to accurately detect risk and understand user intent. By preserving native metadata, participant relationships, and full conversational context, Smarsh enables AI to interpret nuance rather than relying on isolated keywords.
This approach creates immutable, audit-ready records that reduce compliance risk and provide regulators (SEC, FINRA, CFTC, FCA) a traceable source of truth.
Smarsh is designed to create the most complete data set possible.
- Encrypted communications can be ingested for discovery via metadata. To enable full AI analysis and search, message content must be available in decrypted form.
- Ephemeral messages are captured and retained before deletion per firm policy, ensuring strict recordkeeping compliance.
Data integrity is critical for trustworthy AI. Smarsh uses AES-256 encryption at rest and TLS in transit, along with tamper-evident storage and automated integrity checks.
These controls, aligned with ISO 27001, ensure data remains secure, immutable, and ready for reliable analysis.