Smarsh Partners with 8x8 to Deliver Integrated Compliance Recording

Smarsh Joins 8x8 Technology Partner Ecosystem as the Preferred Partner for Compliance Call Recording Across 8x8’s Contact Center, Unified Communications, CPaaS APIs, and 8x8 for Microsoft Teams

PORTLAND, OR, February 13, 2025 — Smarsh, the global leader in digital communications data and intelligence, today announced a strategic partnership with 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs. As part of the 8x8 Technology Partner Ecosystem, the collaboration integrates Smarsh Call Recording and Analytics with the 8x8 Platform for CX, enabling organizations to ensure regulatory compliance and enhance security.

In addition to a direct integration with 8x8 Work and 8x8 Contact Center, Smarsh is Microsoft-certified for compliance call recording with the 8x8 for Microsoft Teams portfolio of integrated solutions.

"Organizations are looking for a comprehensive CX Platform to elevate their customer experience and maximize operational efficiencies. By seamlessly integrating with 8x8 and Microsoft Teams to provide compliance call recording, organizations are empowered to provide the best possible experience across all communication channels," says Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8x8, Inc. "By partnering with Smarsh, we are able to provide organizations with an even more robust customer engagement, communication, and collaboration platform. Their deep compliance expertise makes them a great partner, ensuring our users have access to a seamless and robust solution across the 8x8 portfolio."

"We are thrilled to partner with 8x8 to deliver a comprehensive and integrated solution for our joint customers," says Darren Beck, Global Strategic Alliances Lead at Smarsh. "This partnership leverages our expertise in compliance call recording and legacy calling data migration to provide 8x8 customers and those using Microsoft Teams with a powerful platform for optimizing communication workflows and ensuring data security. We are excited to offer our industry-leading solutions to an even broader audience, enabling them to unlock the full potential of their communications data."

This partnership enables joint customers to enhance a critical set of compliance use cases including:

• Enhanced Compliance: Ensures regulatory adherence with robust security features and advanced compliance capabilities.
• Streamlined Hybrid and Remote Work Communications: Enables seamless compliance across all communication devices, with real-time recording and tagging to simplify management across different work environments without complexity.
• Data Migration: Easily migrates existing call recording data from legacy systems via the Smarsh integration, providing a single source of truth for all communication data.
• Deployment Flexibility: Supports diverse deployment models – cloud, hybrid, or on-premise – ensuring seamless operation across every communication environment.

This strategic technology partnership signifies a commitment to innovation for Smarsh and 8x8, enabling joint customers to leverage cutting-edge solutions and drive significant business growth.

About 8x8 Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communication, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

About Smarsh

Smarsh enables companies to transform oversight into foresight by surfacing business-critical signals in their digital communications. Regulated organizations of all sizes rely upon the Smarsh portfolio of cloud-native capture, retention, and oversight solutions to identify risks before they become losses, fines, or headlines. Smarsh serves a global client base spanning the top banks in North America, Europe, and Asia, leading brokerage firms, insurers, registered investment advisors, and U.S. federal, state, and local government agencies. Learn more at www.smarsh.com.