For the current version please see Smarsh Central Capture Mobile (TeleMessage) Sub processors
TeleMessage uses certain sub-processors to assist in providing TeleMessage’s services. A sub-processor is a third party data processor engaged by TeleMessage who agrees to receive personal data from TeleMessage intended for processing
activities to be carried out:
• On behalf of TeleMessage customers;
• In accordance with customer instructions as communicated by TeleMessage; and
• In accordance with the terms of a written contract between TeleMessage and the sub-processor.
TeleMessage maintains an up-to-date list of the names and locations of all sub-processors, as follows:
Sub-Processor |
Type of Data Transferred |
Purpose/Mechanism of Sub-Contracting |
Data Center Location |
| A2 Hosting | Website visitor and website and sales/leads information from the marketing site. | Marketing site hosting. | USA |
| Act-On | Website visitor and website and sales/leads information from the marketing site. | Provision of marketing automation and website tracking platform to TeleMessage. | USA |
| AWS | Production information backups and Personal data contained in communications customers send or receive through TeleMessage’s services. | Co-location hosting provider for SOC II data center. Hosting of our archive router and mobile capture service. | USA |
| Centersquare (Cyxtera) | Personal data contained in communications customers send or receive through TeleMessage’s services. | Primary co-location hosting provider for SOC II data center. Hosting of our servers in our own private cage. | USA |
| Digital Realty | Personal data contained in communications customers send or receive through TeleMessage’s services. | Secondary co-location hosting provider for SOC II data center. Hosting of our servers in our own private cage. | USA |
| Google Adwords and Analytics | Website visitor and website and sales/leads information from the marketing site. | Provision of visitor and website tracking platform to TeleMessage marketing web site. | USA |
| Imperva | Website visitor and website browsing information from the marketing site. | Marketing site application security and protection. | USA |
| Microsoft Azure | Personal data contained in communications customers send or receive through TeleMessage’s WhatsApp Cloud Capture. | Providing cloud hosting and processing of some services for the WhatsApp Cloud Arciver data (not WhatsApp Phone Capture). | USA |
| Salesforce | Marketing and sales/leads/support information. | Provision of CRM platform to TeleMessage. | USA |
| Send In Blue | Email details for marketing newsletters. | Provision of marketing platform to TeleMessage. | USA |
| SendGrid | Customer notifications and system status updates. | Sending customer notifications and system status updates to TeleMessage. | USA |
| SiteGround | Website visitor and website and sales/leads information from the marketing site. | Marketing site hosting. | USA |
| Azure China (21Vianet) |
NOT GDPR Compliant: WeChat / WeCom capture and temporary storage in China to comply with Tencent and Chinese requirements. | WeChat Capture Service. Allows delivery outside of China using an ICP license. Data delivered outside of China is deleted from local storage in China. | China |
For the current version please see Smarsh Central Capture Mobile (TeleMessage) Sub processors
TeleMessage uses certain sub-processors to assist in providing TeleMessage’s services. A sub-processor is a third party data processor engaged by TeleMessage who agrees to receive personal data from TeleMessage intended for processing
activities to be carried out:
• On behalf of TeleMessage customers;
• In accordance with customer instructions as communicated by TeleMessage; and
• In accordance with the terms of a written contract between TeleMessage and the sub-processor.
TeleMessage maintains an up-to-date list of the names and locations of all sub-processors, as follows:
Sub-Processor |
Type of Data Transferred |
Purpose/Mechanism of Sub-Contracting |
Data Center Location |
| A2 Hosting | Website visitor and website and sales/leads information from the marketing site. | Marketing site hosting. | USA |
| Act-On | Website visitor and website and sales/leads information from the marketing site. | Provision of marketing automation and website tracking platform to TeleMessage. | USA |
| AWS | Production information backups and Personal data contained in communications customers send or receive through TeleMessage’s services. | Co-location hosting provider for SOC II data center. Hosting of our archive router and mobile capture service. | USA |
| Centersquare (Cyxtera) | Personal data contained in communications customers send or receive through TeleMessage’s services. | Primary co-location hosting provider for SOC II data center. Hosting of our servers in our own private cage. | USA |
| Digital Realty | Personal data contained in communications customers send or receive through TeleMessage’s services. | Secondary co-location hosting provider for SOC II data center. Hosting of our servers in our own private cage. | USA |
| Google Adwords and Analytics | Website visitor and website and sales/leads information from the marketing site. | Provision of visitor and website tracking platform to TeleMessage marketing web site. | USA |
| Imperva | Website visitor and website browsing information from the marketing site. | Marketing site application security and protection. | USA |
| Microsoft Azure | Personal data contained in communications customers send or receive through TeleMessage’s WhatsApp Cloud Capture. | Providing cloud hosting and processing of some services for the WhatsApp Cloud Arciver data (not WhatsApp Phone Capture). | USA |
| Salesforce | Marketing and sales/leads/support information. | Provision of CRM platform to TeleMessage. | USA |
| Send In Blue | Email details for marketing newsletters. | Provision of marketing platform to TeleMessage. | USA |
| SendGrid | Customer notifications and system status updates. | Sending customer notifications and system status updates to TeleMessage. | USA |
| SiteGround | Website visitor and website and sales/leads information from the marketing site. | Marketing site hosting. | USA |
| Azure China (21Vianet) |
NOT GDPR Compliant: WeChat / WeCom capture and temporary storage in China to comply with Tencent and Chinese requirements. | WeChat Capture Service. Allows delivery outside of China using an ICP license. Data delivered outside of China is deleted from local storage in China. | China |