Regulatory Update

Broker Causes Firm to Preserve Inaccurate Books and Records

June 14, 2022by Marianna Shafir Esq.

Subscribe to the Smarsh Blog Digest

Subscribe to receive a monthly digest of articles exploring regulatory updates, news, trends and best practices in electronic communications capture and archiving.

Smarsh handles information you submit to Smarsh in accordance with its Privacy Policy. By clicking "submit", you consent to Smarsh processing your information and storing it in accordance with the Privacy Policy and agree to receive communications from Smarsh and its third-party partners regarding products and services that may be of interest to you. You may withdraw your consent at any time by emailing privacy@smarsh.com.

A broker was named a respondent in a FINRA complaint alleging that he willfully violated Section 10(b) of the Exchange Act, and Rule 10b-5 thereunder, and violated FINRA Rule 2020 by churning a customer’s account.

The complaint alleges that the broker exercised de facto control over the customer’s account by controlling the volume and frequency of trading, deciding what securities to buy and sell, the quantities, the price, and when each transaction would occur. The customer relied on the broker to make securities recommendations and consistently followed those recommendations.

The broker’s trading in the customer’s account was excessive and quantitatively unsuitable, as evidenced by the:

  • Annualized turnover rate of 9.65
  • Cost-to-equity ratio of nearly 74%
  • Size and frequency of the transactions
  • Transaction costs incurred
  • In-and-out trading

This trading generated more than $650,000 in commissions and concessions for the broker and his member firm and more than $770,000 in additional costs that were paid to the underwriters of the offerings. The customer experienced approximately $1,245,000 in losses.

The complaint alleges that the broker did not have a reasonable basis to believe that the transactions and strategy he recommended to the customer were suitable for any customer. The complaint further alleges that the broker falsely characterized transactions in the customer’s account as unsolicited, when, in fact, he solicited the customer to participate in each transaction. As a result, the broker caused his firm to make and preserve false or inaccurate books and records.

In addition, the complaint alleges that the broker made false statements to his firm on an annual compliance questionnaire about how he communicated with the customer. The broker denied communicating via text message with clients when, in fact, he had exchanged text messages with the customer that were nearly all related to the customer’s account.

Takeaway: Firms need to implement significant improvements to compliance controls

It is more important than ever that firms ensure their communications are appropriately recorded to prevent recordkeeping violations. Many firms prohibit the use of text messages or personal email accounts, but prohibiting these activities isn’t enough. A prohibition policy will not save firms from fines if their brokers are actually communicating with clients over those prohibited channels. The above enforcement case highlights just one situation in which an employee caused their firm to preserve inaccurate books and records.

Firms must know what their employees are doing. FINRA requires firms to retain records of digital communications that relate to their “business as such” as required by Rule 17a-4(b). If your firm is aware that your brokers are communicating over prohibited channels, you are putting your firm at risk for regulatory violations and fines.

Text messaging is the most in-demand channel that brokers are using to communicate with clients. And the regulators are watching.

To prevent disciplinary action, a safe approach is to implement an “archive everything” strategy to comply with regulatory obligations. Firms need to be aware of the electronic communications environment and ensure they archive all business communications sent to, and received by, their brokers, whether those brokers communicate via email, social media, text messaging, instant messages, or other forms of electronic communication.

Share this post!

Marianna Shafir Esq.
Smarsh Blog

Our internal subject matter experts and our network of external industry experts are featured with insights into the technology and industry trends that affect your electronic communications compliance initiatives. Sign up to benefit from their deep understanding, tips and best practices regarding how your company can manage compliance risk while unlocking the business value of your communications data.

Ready to enable compliant productivity?

Join the 6,500+ customers using Smarsh to drive their business forward.

Get a Quote

Tell us about yourself, and we’ll be in touch right away.

Smarsh handles information you submit to Smarsh in accordance with its Privacy Policy. By clicking "submit", you consent to Smarsh processing your information and storing it in accordance with the Privacy Policy and agree to receive communications from Smarsh and its third-party partners regarding products and services that may be of interest to you. You may withdraw your consent at any time by emailing privacy@smarsh.com.

Contact Us

Tell us about yourself, and we’ll be in touch right away.