Modern collaboration happens in Microsoft Teams. Chats, channels, meetings, Teams Phone Mobile, Teams SMS and Microsoft 365 Copilot now drive daily productivity. For regulated firms, they also introduce risk, from recordkeeping failures and supervision gaps to data loss and AI governance challenges.
Smarsh helps you keep pace. Capture, record, archive, and govern all Microsoft Teams communications and the AI that surrounds them so compliance, legal, and IT teams can say “yes” to innovation without sacrificing control.
Unified solutions for Microsoft Teams
Where collaboration meets control across every Teams channel
Smarsh delivers a unified compliance and intelligence layer for Microsoft Teams so you can:
Capture every conversation at the source: Capture chats, channels, meetings, files, emojis, reactions, Teams Phone Mobile, SMS/MMS, and Microsoft 365 Copilot interactions directly through Microsoft APIs, with full context preserved.
Extend compliance to Teams SMS and mobile voice: Support Teams SMS and Teams Phone Mobile so monitored users can communicate compliantly with mobile users, without switching tools or disrupting workflows.
Record and analyze every call and meeting: Use AI-powered call recording, transcription, sentiment analysis, redaction, and QA scoring to turn voice interactions into actionable insights for supervision, QA, and customer experience.
Preserve and discover content with full context: Archive Teams content, rich media, threads, and Microsoft 365 Copilot output in an immutable format for governance, supervision, investigations, and e-discovery. Store content in the Smarsh Archive or route it to Digital Safe or another archive or data lake.
Automate supervision and risk detection: Apply policies, lexicons, and AI-driven surveillance to surface risky behaviors across Teams chat, channels, SMS and voice. Purpose-built workflows ensure timely review and escalation.
Protect sensitive data with enterprise-grade security: Encrypt data in transit and at rest. maintain a complete chain of custody, and deploy in the cloud or on-premises to align with your security, data residency and regulatoryrequirements.
Built for regulated firms and large enterprises
Teams adoption is accelerating across financial services, government, and other regulated industries. Smarsh was among the first enterprise information archiving providers to deliver scalable, API-based Microsoft Teams compliance solutions built for high-volume, high-stakes enterprise environments.
Key capabilities
Direct source capture for Teams and Microsoft 365 Copilot
Capture Teams and Microsoft 365 Copilot content directly from Microsoft APIs with native formats, metadata, and chain of custody intact.
Teams SMS and Teams Phone Mobile capture
Extend your Microsoft 365 capture program to Teams SMS, MMS, and Teams Phone Mobile so mobile conversations meet the same standard as desktop collaboration.
Native voice capture, transcription and analytics
Record calls and meetings and apply AI to transcribe, classify, score, and redact sensitive information. Turn every conversation into structured data that supports QA, dispute resolution, conduct monitoring, and customer insights.
Message threading, rich media and context
Retain full context — GIFs, emojis, reactions, files, links, videos, and user activity — so reviewers see precisely what happened, in order, across devices and participants.
Advanced governance and supervision
Flag high-risk content with policies, lexicons, and AI. Generate alerts, route items to supervisors and maintain complete audit trails for exams and investigations.
Powerful search and discovery
Index Teams content for fast retrieval. Search by user, channel, date range, keyword, risk tag, or case, and export results to support investigations, litigation, regulatory requests, or internal audits.
Flexible archiving options
Retain content in the Smarsh Archive or send it to Digital Safe or another archive or data lake to align with your data strategy and existing ecosystem.
Cloud and on-premise deployment
Choose cloud-to-cloud capture, on-premise, or hybrid deployment to meet operation and regulatory needs. Capabilities may vary by deployment model.*Specific features may vary between the on-prem and cloud versions of Capture.
