Smarsh Enhances ASR Capabilities, Expanding Compliance

Available globally, Smarsh Call Recording and Analytics enriches cross-language ingestion and deepens the breadth of its compliance capabilities.

PORTLAND, OR, July 31, 2024 – Smarsh, the global leader in digital communications data and intelligence, today announced significant enhancements to its industry-leading cloud-based platform, powered by its cutting-edge Automatic Speech Recognition (ASR) engine.

These enhancements ensure that regulatory mandates such as APPI, APPI Sensitive, CPRA, Quebec Privacy Act, and GDPR Sensitive are further supported with expanded redaction and redacted information descriptions. The oscillogram within the user interface, as well as transcripts, now provides the name of what privacy data has been redacted to give deeper context to what information was collected during the call.

“The mission is to continuously equip businesses with the tools they need to materially enhance performance, optimize operations, and strengthen their market position,” said Craig du Plessis, Vice President of Analytics at Smarsh. “Our enhanced ASR engine delivers unmatched compliance redaction capabilities, transcription accuracy, and a wider range of supported languages, ensuring businesses accurately capture every detail of their customer interactions, regardless of location, language spoken, or UC platform deployed.”

Unparalleled Call Understanding:

• State-of-the-Art ASR Engine: Transcribe calls in an impressive array of global languages with industry-leading accuracy, ensuring the capture of every conversation detail.
• Industry-Specific Language Packs: To further enhance accuracy, add specialized packs tailored to specific industries, such as Medical, Finance, Automotive, and more.

Robust Security for Sensitive Information:

• Comprehensive Redaction: Safeguard client privacy by redacting sensitive information like PCI, PII, PHI, as well as banking/routing numbers.
• Customizable Redaction Models: Tailor redaction rules to meet your specific compliance needs.

Get started today, schedule a demo.

About Smarsh

Smarsh enables companies to transform oversight into foresight by surfacing business-critical signals in their digital communications. Regulated organizations of all sizes rely upon the Smarsh portfolio of cloud-native capture, retention, and oversight solutions to identify risks before they become losses, fines, or headlines. Smarsh serves a global client base spanning the top banks in North America, Europe, and Asia, leading brokerage firms, insurers, registered investment advisors, and U.S. federal, state, and local government agencies. Learn more at www.smarsh.com.