Smarsh View

Banks Need to Embrace WhatsApp

In Episode 4 of the Smarsh View series, Shaun Hurst, Smarsh Technical Director, discusses WhatsApp's worldwide prevalence and why banks should enable it for business.

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There are more than 1 billion daily active users of WhatsApp today. Even though it is so widely used, many financial services organizations officially prohibit WhatsApp because messages are encrypted and difficult to preserve for compliance. However, many clients and employees continue to use WhatsApp for business-related communication. Organizations that do not capture and retain WhatsApp messaging create challenges for compliance teams and put themselves at risk of regulatory consequences.

In Episode 4 of the Smarsh View series, Shaun Hurst, Smarsh Technical Director, discusses WhatsApp's worldwide prevalence and why banks should enable it for business.

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Tell us about yourself, and we’ll be in touch right away.

Smarsh handles information you submit to Smarsh in accordance with its Privacy Policy. By clicking "submit", you consent to Smarsh processing your information and storing it in accordance with the Privacy Policy and agree to receive communications from Smarsh and its third-party partners regarding products and services that may be of interest to you. You may withdraw your consent at any time by emailing privacy@smarsh.com.