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WhatsApp

WhatsApp

Cloud

Say yes to the communication tools your employees want to use to conduct business, while mitigating risk.

Employees, especially at global organizations, have long wanted to use WhatsApp to communicate with clients and each other for business purposes. Due to the difficulty associated with capturing and archiving this content, the majority of regulated organizations simply prohibit the use of such tools. This frustrates their workforce and leaves them open to risk when employees violate prohibition policies. Smarsh provides a capture and archiving solution for WhatsApp content. This means that organizations with compliance, open records and e-discovery requirements can now leverage WhatsApp while meeting recordkeeping and oversight obligations. Smarsh capture and archiving solutions for WhatsApp enable:

  • Content governance for a global workforce: WhatsApp content can be captured, indexed and retained in the Smarsh archive in a “search-ready” state, and is accessible at any time. This means your organization can provide your Compliance, Legal and IT teams with confidence to embrace the use of WhatsApp communications. Contact our sales team for full details about how we capture WhatsApp content.

  • Supervision of content: Granular policies can be applied to WhatsApp content as it is added to the archive for automated supervision. Captured content can be inspected to flag the leakage of sensitive information, suspicious behavior and/or abusive language.

  • Automated archiving for compliance and e-discovery: WhatsApp content can be archived by Smarsh or sent to an external archive. A single search can be performed across WhatsApp content together with all other archived communication channels for easier, faster review. The same solution is available for WeChat content. 

Key Features

API driven Capture

Direct source capture

Content is captured in its unaltered, native format, with chain of custody preserved. Contact our sales team for full details about how we capture WhatsApp content.
Messagethreading&directionality

Message threading

Message threading shows WhatsApp messages in their original context. Files, photos and videos are displayed as part of the messages, as they were originally sent.
Personas and Identity Management

Profile and identity management

Smarsh supports identity and profile provisioning in the archive using automated directory synchronization. This includes bulk provisioning of IM platforms and user acceptance status updates.
Attach

Attachments support

Attachments including images, videos and other files are supported and archived attachments and can be viewed or downloaded in proper context in their original form.
Automatic-indexing

Automatic Indexing

All messages are automatically indexed upon ingestion into our archive for speedy retrieval. Messages can be checked and flagged for review based on customizable, granular policies for key words and phrases.
External archiver support icon

Smarsh or external archive support

WhatsApp communications can be retained in the Smarsh Connected Archive – an immutable and context-aware data store - or any other archive, application or data lake. Connected Apps are available for optimized supervision and e-discovery.

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Other supported Mobile channels

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Smarsh handles information you submit to Smarsh in accordance with its Privacy Policy. By clicking "submit", you consent to Smarsh processing your information and storing it in accordance with the Privacy Policy and agree to receive communications from Smarsh and its third-party partners regarding products and services that may be of interest to you. You may withdraw your consent at any time by emailing privacy@smarsh.com.

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Tell us about yourself, and we’ll be in touch right away.

Smarsh handles information you submit to Smarsh in accordance with its Privacy Policy. By clicking "submit", you consent to Smarsh processing your information and storing it in accordance with the Privacy Policy and agree to receive communications from Smarsh and its third-party partners regarding products and services that may be of interest to you. You may withdraw your consent at any time by emailing privacy@smarsh.com.