Communicate with compliance confidence

Captivated provides businesses with a text messaging solution. By using Captivated together with Smarsh, highly regulated or litigious businesses can now enjoy the productivity benefits of text messaging, knowing that the inherent risk is being mitigated. Regardless of device or OS, Smarsh capture and archiving solutions for Captivated enable: 

  • Comprehensive compliance: Captivated messages can be archived alongside all other electronic communications content. Policies can be applied to help meet regulatory mandates including those of FINRA, the SEC and MiFID II as well as legal and corporate obligations.
  • Monitoring of Captivated Content: Content can be inspected to identify the leakage of sensitive information, suspicious behavior and / or abusive language. Administrators can review policies that flag keywords across messages to pinpoint any violations. 
  • Automatic archiving and fast, effective e-discovery: Smarsh Capture integrates seamlessly with the Smarsh Enterprise Archive, a secure and context-aware data store. This enables accurate, fast and highly effective search, supervision, e-discovery and case management. Content can also be exported to any third-party archive or ECM solution.
  • End-to-end security: Whether data is in transit or at rest.

Key Features

API driven Capture

Direct source capture

Smarsh captures content directly from Captivated through our partner integration API. Content is retained in its native format with chain of custody preserved. 

Message threading and attachments

All messages are captured together with files, images and other attachments. Message threading displays conversations as they originally happened for ease of review. 
Capturing communications in full and in context

Contextual capture

Smarsh captures SMS and MMS content from Captivated in full conversational context for the best visibility into what happened and when. Attachments can be viewed or downloaded in context in their original form.

Content monitoring

Lexicons can be defined to flag text and file content for review to help meet supervision obligations. 

Powerful search

Users can search for Captivated content based on user, date range, keywords, or content tagged to specific cases, events or topics. 
External archiver support icon

Smarsh or external archive support

Captivated content can be sent seamlessly to the Smarsh Enterprise Archive - an immutable and context-aware data store - or any other archive or ECM solution. Connected Apps are available for optimized supervision and e-discovery.