Customer Success Management

Set up a plan for success

We succeed together.

Your dedicated Customer Success Manager takes the time to understand your unique needs and
recommends services and solutions for you to achieve your goals.

Your Smarsh Customer Success Manager delivers:

cs management partnership


Your Customer Success Manager aligns with your team’s deliverables, priorities and goals. As your primary partner at Smarsh, they act as a point of contact for escalations, arrange status meetings and ensure you have everything you need to realize value from our products.


At Smarsh, success means more than deploying a new solution. Your Customer Success Manager ensures you are getting optimal results from our products and makes tailored recommendations to ensure you achieve your goals.

cs management optimization
cs management execution


Your Customer Success Manager ensures your organization has what it needs to be successful. They are here to help you with project management, contract questions, training inquiries, product releases, feature requests and more.

Not seeing what you need?

Contact our Support team for assistance with technical questions or browse all of our Services offerings.

Do you have a technical support question?

Smarsh support is here to help with assistance and support packages.

Browse our services offerings

Smarsh offers a variety of professional services to
achieve maximum value from our solutions.