Smarsh® provides hosted solutions for archiving electronic communications, including email, instant messaging and social media platforms such as Facebook, LinkedIn and Twitter. These solutions help organizations manage and enforce flexible, secure and cost-effective compliance and records retention strategies.
The company's growth has been recognized at both the local and national level. In 2008 and 2009, Smarsh was named to the "Inc. 500," Inc. magazine's annual analysis of the fastest-growing companies in the United States and has been named to the "Inc. 5000" for five consecutive years. Deloitte honored the company with a spot on its Technology Fast 500 list for 2009, 2010, 2011 and 2012 and the Portland Business Journal has ranked Smarsh among its top 100 fastest-growing companies in Oregon in each of the last five years (including No. 1 in 2009).
Smarsh has built its trusted reputation through years of experience with clients in the financial services industry (including investment advisers, broker-dealers, banks and hedge funds). The company was originally founded in 2001 by CEO Stephen Marsh as a financial technology solutions and consulting corporation. Its primary focus shifted swiftly to email archiving as more and more firms scrambled to meet electronic communications regulatory mandates from the SEC and NASD (now FINRA).
Smarsh quickly became recognized as the experts in the industry by helping its clients pass thousands of audits and successfully navigate discovery requests with its extremely reliable email archiving solutions. The company also serves as an industry-recognized Third Party Download Provider for mission-critical communication tools, satisfying rules SEC 17a-4 and 204-2 and FINRA 3010 and 3110.
Regulatory compliance obligations have historically provided motivation for service adoption among Smarsh clients in financial services. Smarsh's proprietary archiving service features robust and sophisticated message supervision and protection capabilities designed with comprehensive, efficient and compliant review in mind.
With increased regulatory scrutiny and consumer data protection mandates changing the way organizations conduct business electronically, demand for Smarsh solutions has expanded and diversified. Organizations in other highly-litigious fields and/or those facing governance or transparency challenges - such as legal, health care, government and education - are joining the Smarsh client roster.
Smarsh makes sure that its clients' mission-critical communication tools will be available when they need them. The company has a preeminent uptime rate and has taken every measure to securely protect client data, using only the best servers, network hardware, software applications, facilities and methods available. The Smarsh development team is ceaselessly working to monitor and improve its pioneering technology, and features for the tech-driven company so that the end-user will experience superior search and retrieval times.
In addition, the Smarsh suite of integrated technology solutions has grown strategically to provide clients with a consolidated SaaS tool set to protect, secure, manage and leverage corporate communication. Smarsh has developed solutions to archive alternative electronic communications, such as instant messaging and social media. The smarshDLP content-filtering engine and smarshEncrypt secure messaging solution protect clients from outbound email security threats and help them meet secure email and file transmission obligations. Administrative control for all of these solutions is accessed through the Web-based Smarsh Management Console.
Much of the company's success - including its extremely high customer retention rate - can be attributed to its highly responsive customer service. Satisfying customer needs is a defining characteristic of the corporate identity, and motivates every aspect of the operation. All employees are given the resources and responsibility to do whatever it takes to achieve customer satisfaction, and client feedback plays an integral role in charting the company's innovation roadmap.
Smarsh is headquartered in Portland, Ore. and operates offices in New York City, Atlanta, Boston and Los Angeles.
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