Assisted Review: Expert Supervision at Your Service

October 29, 2019by Smarsh

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Your Compliance Team’s Time is too Valuable to Waste Reviewing White Noise

For compliance teams, meeting SEC and FINRA requirements for the retention and oversight of electronic communications is an unforgiving part of the job. As email and other content enters the archive, matches against a rudimentary lexicon are flagged and funneled to reviewers to investigate. Way too often, the volume of flagged messages is daunting and filled with “false-positive” results – messages that might contain a keyword, but in reality, are not worth the effort. These are found in frequent flyer updates or email marketing, for instance.

The review teams spend hours making their way through their queues, take action on any real risk or policy violations, and close out all of the noise. Rinse and repeat. Sound familiar?

Meanwhile, new employee communications apps are popping up all the time and organizations are growing more social, mobile and collaborative. That means more content types are used for business communication, and message volume only grows. More conversations and messages for compliance to review.

As the sheer volume of content to review proliferates, compliance teams can add headcount (and cost) to help address the situation. Or they can try and accomplish more message review with the same team. This is a recipe that could leave the firm in a constant state of catch up, vulnerable to regulatory risk if flagged emails are missed among a symphony of white noise.

Smarsh has been helping customers solve their email and electronic communications archiving and compliance challenges for nearly two decades. We have seen way too many compliance teams bogged down, spending too much time looking at the wrong messages.

This scenario is the driver for Assisted Review. The program combines technology and service components into a comprehensive supervision solution, designed to save compliance teams time and money, and to help them fortify their electronic communication supervision practices and procedures.

"Assisted Review enables us to spend only what is required on email and message supervision. We don’t need to add additional headcount, and the service scales with the quantity of messages that enter the archive. Beyond the cost benefit, Smarsh helped us implement thoughtful supervision policies in the Professional Archive. Our certified reviewers save our compliance team substantial time by filtering through content and surfacing only the messages we need to see."

-- Matt Jones, Chief Compliance Officer at K1 Investment Management

It starts with technology. The Professional Archive from Smarsh is purpose-built to help firms implement and then enforce retention and supervision policies for FINRA and SEC compliance. The unified, search-ready archive provides one-stop review access to all archived communication types (i.e. text, instant messages, email, collaborative chats and social). Customers have access to a rich, subject-specific policy library that helps them localize their supervision procedures. A familiar and intuitive review experience makes the supervision process faster.

The Smarsh professional services team leans on best practices gleaned from experience. It consults with regulated firms of all sizes on how to optimize supervisory procedures within Professional Archive. The system is tuned to filter the noise out of the review queue.

From there, Smarsh Certified Reviewers step in. These experienced professionals perform a first-pass systematic review of your electronic communications. They close out what doesn’t matter, and escalate only the content that merits your team’s time and attention.

Additionally, the program is subscription-based, so the service flexes with fluctuations in content volume, which provides certainty in cost and the ability to stay on budget.

Supervising all the communications platforms being used across your organization—and reviewing the emails, texts, and various messages that pose a risk—takes time away from pressing compliance needs. Assisted Review from Smarsh provides knowledgeable resources to take on that responsibility and get your compliance team back on track.

Trust the experts. Contact us to learn more about Assisted Review.

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Smarsh

Smarsh

Smarsh® helps organizations get ahead – and stay ahead – of the risk within their electronic communications. With innovative capture, archiving and monitoring solutions that extend across the industry’s widest breadth of channels, customers can leverage the productivity benefits of email, social media, mobile/text messaging, instant messaging/collaboration, websites and voice while efficiently strengthening their compliance and e-discovery initiatives.

A global client base, including the top 10 banks in the United States and the largest banks in Europe, Canada and Asia, manages billions of conversations each month with the Smarsh Connected Suite. Government agencies in 40 of the 50 U.S. states also rely on Smarsh to help meet their recordkeeping and e-discovery requirements.

The company is headquartered in Portland, Ore. with nine offices worldwide, including locations in Silicon Valley, New York, London and Bangalore, India. For more information, visit www.smarsh.com.
Smarsh
Archiving and Compliance Blog

Our Blog explores the news, trends and best practices in electronic recordkeeping. It’s about managing and getting value from your electronic communications data. It’s about satisfying legal and regulatory obligations. It’s all about turning compliance liability into business insight.

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Smarsh handles information you submit to Smarsh in accordance with its Privacy Policy. By clicking "submit", you consent to Smarsh processing your information and storing it in accordance with the Privacy Policy and agree to receive communications from Smarsh and its third-party partners regarding products and services that may be of interest to you. You may withdraw your consent at any time by emailing privacy@smarsh.com.

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Smarsh handles information you submit to Smarsh in accordance with its Privacy Policy. By clicking "submit", you consent to Smarsh processing your information and storing it in accordance with the Privacy Policy and agree to receive communications from Smarsh and its third-party partners regarding products and services that may be of interest to you. You may withdraw your consent at any time by emailing privacy@smarsh.com.