Use Facebook with confidence

More and more businesses are realizing the value of connecting with clients via social media. The popularity of social platforms like Facebook stems from their facilitation of fast, effortless communication. However, without the right solution in place to govern its usage, social media puts organizations at risk of data loss, breach and noncompliance with regulatory mandates. Smarsh reduces these compliance and security risks to help employees communicate with confidence. Smarsh capture and archiving solutions for Facebook enable:

  • Comprehensive compliance: Smarsh captures Facebook data in near real-time—including messages, photos, files and videos. All content can be sent to the Smarsh Enterprise Archive for quick search and display, making supervision and reconciliation functions more efficient. Content is preserved in context to help meet SEC, FINRA, MiFID II and other regulatory mandates.
  • Monitoring and protection of Facebook content: Facebook user identities are unified with those of Workplace by Facebook, Instagram and other social and enterprise networks for consistent policy enforcement. Granular policies can be enforced against Facebook activity, helping to prevent data leaks and misuse of sensitive information.
  • Automatic archiving and fast, effective supervision and e-discovery: Facebook content is captured in its native format along with metadata to provide a complete view of activities. Content, metadata and activities can then be retained in the Enterprise Archive for easy and efficient supervision and e-discovery. Content can also be sent to any third-party archive or ECM solution.
  • End-to-end security: Whether data is in transit or at rest.

Key Features

API driven Capture

Direct source capture

Smarsh captures Facebook content directly through an API integration. Content is retained in its native format with chain of custody preserved.

Message threading, attachments and context

All messages are retained in full context including files, images, videos and user activity. Message threading displays conversations as they originally happened for ease of and more powerful review.
Profile enablement

Profile enablement

Social profiles can be enabled for an individual or whole organization. These profiles include user acceptance status updates.
Personas and Identity Management

Identity management

Smarsh supports an automated provisioning workflow using directory synchronization services and identity management tools.
Any device, location or network

Any device, location or network

Social conversations are captured regardless of a user’s device, location or network. Employees can continue to work on the go while maintaining compliance.

Powerful search

All messages are automatically indexed for speedy retrieval. Users can search for Facebook content based on user, date range, keywords or content tagged to specific cases, events or topics.

Advanced capabilities

Advanced capabilities—including in-stream feature access controls, in-stream moderation, in-stream real-time DLP/blocking, policy Alerts and remediation/redaction—are available with certain deployments.
External archiver support icon

Smarsh or external archive support

Retain Facebook communications in the Smarsh Enterprise Archive – an immutable and context-aware data store – or any other archive, application or data lake. Connected Apps are available for optimized supervision and e-discovery.