Capture, archive, and supervise WhatsApp Business messages with full visibility and control. Capture Mobile for WhatsApp Business enables compliant communication while supporting recordkeeping, audit, and e-discovery requirements across regulated organizations.
Built on the WhatsApp Business API, this approach allows you to scale communication on a preferred customer channel while maintaining a complete, defensible record of every interaction.
Employees, especially at global organizations, need to use WhatsApp Business to communicate with clients and colleagues for business purposes. Without proper capture and archiving, these conversations create compliance gaps and operational risk. Many organizations restrict usage as a result, limiting productivity and customer engagement.
Capture Mobile for WhatsApp Business resolves this challenge by enabling compliant communication through structured capture, retention, and supervision. This allows organizations to use WhatsApp Business while maintaining oversight and meeting regulatory obligations.
Smarsh Capture and archiving for WhatsApp Business enables:
- Content governance for a global workforce: WhatsApp Business messages are captured, indexed, and retained in a search-ready format. Compliance, Legal, and IT teams gain consistent visibility across all communications.
- Supervision of content: Apply granular policies to automatically review WhatsApp Business messages. Detect potential risk, sensitive data exposure, and non-compliant behavior.
- Automated archiving for compliance and e-discovery:Store WhatsApp Business messages in a centralized archive or alongside other communication channels. Perform unified search and accelerate investigation workflows.
- End-to-end security: Protect WhatsApp Business data in transit and at rest with secure, controlled access and encryption.
Key Features
Direct source capture
Capture WhatsApp Business messages in their native format with full chain of custody preserved. Maintain complete, audit-ready records that support regulatory review and investigation.
Message threading
View WhatsApp Business conversations in full context with structured message threading. Preserve text, media, and attachments exactly as they were sent and received.
Profile and identity management
Manage users with centralized identity and profile synchronization. Align WhatsApp Business communication with enterprise directory systems and access controls.
Attachments support
Capture and retain all WhatsApp Business attachments including images, videos, documents, and audio files. Access files in their original format within the full conversation context.
Automatic indexing
Index WhatsApp Business messages at ingestion for fast search and retrieval. Apply granular supervision policies to flag content and streamline compliance review workflows.