GUIDE

Mobile Communications Capture for the Department of War

See how Department of War organizations preserve official mobile communications and strengthen federal recordkeeping.

Federal mission work increasingly happens on mobile devices, yet many official conversations across SMS, voice, and messaging applications never reach the permanent record. When records fall outside governance workflows, agencies face greater exposure during FOIA production, Inspector General investigations, and litigation holds.

This solution brief helps records management, FOIA, and communications leaders understand how to automate mobile capture, create a defensible device-to-archive workflow, and extend current archive investments rather than replace them.

What you’ll learn

Use this brief to walk through the practical steps for building a defensible mobile recordkeeping program, including how to:

  • Capture voice, SMS, and messaging app communications across agency devices and BYOD programs
  • Deliver captured records securely to your FedRAMP-certified archive
  • Maintain an auditable chain of custody from device to archive
  • Strengthen readiness for FOIA requests, congressional inquiries, and eDiscovery
  • Support Federal Records Act, NARA, and DoDM 8180.01 requirements without added manual work

Why this matters

Consistent mobile capture gives organizations a complete, defensible record while strengthening confidence across oversight, discovery, and compliance:

  • Complete mobile records support more accurate FOIA production
  • Automated capture minimizes manual collection and follow-up
  • Visibility into messaging channels closes gaps in the permanent record
  • A documented chain of custody can help investigations and reviews
  • Defensible preservation supports Federal Records Act and NARA expectations

Preserve the record wherever mission work happens

Download the full brief to see how continuous, automated capture connects mobile communications to your archive, which channels and carriers are covered, and how Department of War organizations can strengthen oversight readiness while keeping control of their data.

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