WHITE PAPER

Communications Data: The Untapped Engine for a Competitive Advantage

Regulatory frameworks have compelled (if not outright required) enterprises to preserve communications for years. The result is an immense, underused dataset: millions of daily interactions across chat, email, voice, and collaboration platforms — data that contains powerful business insights.

Yet traditional and legacy archive systems were never designed to process this data. In this white paper, we cover how open, AI-ready and cloud-native platforms change the equation.

THIS WHITE PAPER EXPLORES HOW TO:

  • Turn a regulatory requirement into a competitive advantage
  • Build the right data architecture for multiple use cases
  • Apply implementation best practices to keep AI accountable

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