Gartner® Recognized. Customer Approved.
Don’t just take our word for it. Get the complete 2025 Gartner® Magic Quadrant™ for Digital Communications Governance and Archiving Solutions to see why we believe our vision and AI-native platform are shaping the future of compliance.
Built for our customers. Recognized as a Leader.
Trusted by 6,500+ leaders, our AI-native platform is built for tomorrow’s data. The Gartner® recognition is an honor – but we believe our true validation comes from the global leaders who rely on our predictive intelligence to master today’s risks, seize tomorrow’s opportunities, and turn compliance into a strategic advantage.
The intelligence platform trusted by 9 of 10 leading financial institutions
The world’s most regulated firms run on Smarsh. They trust our AI-powered platform to intelligently capture, archive, and surface insights from their most critical communications data. Our track record is defined by our customers’ success, which is backed by:
- Proven compliance expertise: Deep domain knowledge to navigate complex regulatory landscapes with confidence
- AI-driven risk mitigation: Proactively identify and manage risk with sophisticated supervision and voice analytics
- Actionable business intelligence: Unlock the value hidden within every conversation to drive smarter business decisions
Turn compliance from cost center to competitive advantage
In the AI era, compliance is no longer a defensive obligation. It’s an offensive opportunity. The Smarsh platform is engineered to turn your communications data into your most valuable asset. Strengthened by strategic partnerships with OpenAI, Microsoft, and Zoom, our AI governance leadership helps you:
- Reduce costs: Automate manual processes and streamline supervision workflows for greater efficiency
- Enhance oversight: Gain a unified, intelligent view across more than 100 communication channels
- Drive growth: Leverage powerful analytics to uncover trends, improve performance, and gain a competitive edge
Your data, unleashed: Intelligence at scale
Do more than just store data — activate it. Built on a secure, cloud-native infrastructure, our AI-native platform transforms massive data volumes into actionable intelligence. We help you move beyond reactive compliance to build a smarter, more agile, and data-driven organization.
Get the full 2025 Gartner® Magic Quadrant™ for DCGA report
Don’t take our word on how we can help. Get a copy of the report to learn why we’re named a Leader.
FAQ
The Gartner® Magic Quadrant™ is a highly respected market research report that provides a comprehensive visual analysis of technology vendors in a specific industry. It evaluates providers on two key axes: Ability to Execute (reflecting their success in the market) and Completeness of Vision (reflecting their strategy and innovation).
Vendors are positioned into one of four quadrants: Leaders, Challengers, Visionaries, and Niche Players. Being named a Leader signifies that a company — like Smarsh — demonstrates a deep market understanding, a compelling product strategy, and a proven track record of success with a global customer base.
The Digital Communications Governance and Archiving (DCGA) category evaluates platforms designed to manage the full lifecycle of digital communications data. This goes far beyond simple storage. A comprehensive DCGA solution provides an integrated system for:
- Capture: Reliably ingesting data from 100+ channels, including email, Microsoft Teams, Slack, WhatsApp, and voice calls
- Archiving: Securely storing data in a compliant, unalterable format
- Supervision: Using AI and automation to monitor communications for policy violations and potential risks
- E-discovery: Quickly finding, preserving, and producing relevant data for legal and regulatory requests
We believe Smarsh is a Leader in this category by providing a unified, AI-powered platform that transforms this unstructured data into actionable intelligence.
- Regulatory compliance: Industries like financial services are legally required by regulators (e.g., SEC, FINRA, FCA) to capture and retain all business-related communications. Failure to comply can result in massive fines and reputational damage.
- Litigation readiness: In the event of a lawsuit, organizations must be able to produce a complete and defensible record of communications for e-discovery. A robust archive drastically reduces the time, cost, and risk associated with litigation.
- Business intelligence and risk mitigation: Modern communications data is a goldmine of insight. With an AI-powered platform like Smarsh, organizations can proactively identify conduct risks, protect intellectual property, and analyze conversation trends to make smarter business decisions. It turns a defensive necessity into a competitive advantage.
While financial services are the most heavily regulated, the need for robust archiving extends across numerous sectors. Key industries include:
- Financial services: Investment banking, wealth management, brokerage firms, and insurance
- Government: Federal, state, and local agencies needing to comply with public records laws
- Energy and utilities: Companies that conduct trades and comply with industry regulations
- Healthcare and life sciences: Organizations that must ensure compliant communication and protect patient data
Ultimately, any organization concerned with managing risk, protecting its brand, and unlocking the value of its communications data benefits from a modern archiving and intelligence platform.
Smarsh: A Leader by consensus
2025 Stevie Awards for Sales & Customer Service
Awarded for exceptional customer support and service team performance.
2025 USA CXA Awards
Honored for creating impactful digital experiences that strengthen customer relationships
Recognized by Gartner® and Forrester®
Trusted by the world’s leading independent analysts for delivering insight-rich solutions that empower compliance and communications teams.
2024 RegTech100
Selected as a global leader driving the future of regulatory compliance through AI innovation and precision technology.
2024 AIFinTech100
Recognized as one of the leading companies driving AI innovation and transforming the future of financial services.
Inc5000 Fastest Growing Private Companies and Inc5000 Legacy Award
A testament to consistent growth, resilience, and industry leadership.
Globee Artificial Intelligence Awards
Awarded for pioneering AI solutions that deliver transformational business results.
2025 USA Today Top Workplace
Named for our strong culture, employee commitment, and leadership excellence.
2025 RegTech Insights Best e-Comms Surveillance Solution
The world’s leading provider of innovative solutions for regulatory compliance and data governance.
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Gartner®, Magic Quadrant™ for Digital Communications Governance and Archiving Solutions, Michael Hoeck, Jeffrey Hewitt, Rizvan Hussain, Apurva Singh, 15 October 2025
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliations and is used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Smarsh.
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