Agentic Communications Intelligence
Build secure agentic workflows on an open, composable foundation that unifies communications context — your tools, your terms. Query, understand, and act with conversational AI, agentic capabilities, and MCP — fewer searches, reviews, and handoffs.
Trusted at global scale by regulated teams
Smarsh named to Inc. 5000 2026 list, 19th year.
40+ million messages processed per day
Trusted by the globe's leading financial institutions
Smarsh Wins 2026 Global Recognition Award for AI-Driven Support and Compliance
AskSmarsh AI
Search, analyze, and investigate enterprise communications in natural language without specialized query syntax, tools, or training.
- Turn natural-language questions into precise queries
- Resolve identities across aliases and channels
- Translate 14+ languages and transcribe voice
- Inspect and refine query logic when needed
Discovery Agent
Move from early case assessment to focused review using connected communications context without unnecessary exports, disconnected platforms, or delays.
- Reveal relationships with the Semantic Context Graph
- Reconstruct timelines with automated investigation playbooks
- Narrow exports to the information that matters
- Preserve chain of custody throughout discovery
MySearch Agent
Give employees self-service access to their communications across channels without waiting on support teams or learning specialized tools.
- Find messages and attachments across channels
- Recover deleted emails and attachments
- Maintain access during Microsoft 365 outages
- Turn communications history into institutional knowledge
Explore the latest in agentic innovation
Each capability turns communications data into intelligent action, surfacing risk, accelerating investigations, and helping legal and compliance teams act with confidence.
Launch element |
What it unlocks |
|---|---|
Agentic Access Layer |
Connect authorized agents through APIs and MCP. |
AskSmarsh AI |
Search, report, and investigate in plain language. |
Discovery Agent |
Investigate deeply with contextual playbooks and visual ECA. |
MySearch Agent |
Find communications securely without IT support. |
Semantic Context Graph |
Map people, organizations, events, and messages visually. |
Expanded Communications Sources |
Connect Google Workspace, Amazon Bedrock, and Anthropic Claude. |
Non-Financial Misconduct Models |
Surface language, behavior, and workforce signals. |
API Developer Center |
Build integrations with Smarsh APIs |
One foundation behind every agentic experience
AskSmarsh AI, Discovery Agent, and MySearch Agent apply the same governed communications context to different workflows. Beneath each experience, the Communications Intelligence Platform follows a consistent operating model.
Unify the data
Bring communications into one governed layer with consistent policies, access controls, and secure lifecycle management.
Build the context
Connect identities, messages, organizations, relationships, and events to reveal the complete conversation.
Put context to work
Give authorized people, apps, and agents access to intelligence with permissions, auditability, and chain of custody.
Reuse it securely
Govern data and context once, then apply both securely and consistently across teams and workflows.
What changes for your organization
A shared intelligence foundation helps every team understand context, manage risk, and move work forward faster.
Context
Replace fragmented vendor silos with one governed view of conversations across all captured channels.
Control
Reduce manual handoffs and integration points, so evidence and controls remain protected and accountable.
Agility
Add channels, regulations, business lines, and workflows without rebuilding or replacing the underlying architecture.
Defensibility
Preserve audit trails and chain of custody across investigations, examinations, litigation, and regulatory response.
Scale
Support growing data volumes and agentic workloads beyond the limits of traditional user interfaces.
Built for teams moving work forward
Connected communications context gives every team the access, control, and flexibility to act faster without adding silos, handoffs, or interfaces.
Unify fragmented communications across channels, add new sources, and reduce manual integrations and retrieval requests.
Reconstruct activity from connected context and focus review before exporting, reducing handoffs and costs while preserving chain of custody.
Find authorized messages, files, and institutional knowledge across channels in natural language without waiting on support teams or learning specialized tools.
Intelligence beyond the interface
The Smarsh Communications Intelligence Platform turns communications data into secure, governed, AI-ready intelligence. Unify context across channels, drive trusted workflows, and connect with the agents, models, and applications your teams choose through an open, scalable foundation.
Frequently Asked Questions
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Agentic-ready communications data is communications content that has been captured, enriched, and governed to a standard at which both humans and AI agents can query, understand, and act on it without manual preparation, reformatting, or routine human intervention.
Most enterprise communications data today is stored but not truly usable. It sits in siloed archives, requires specialized query syntax to access, lacks identity resolution across channels, and can only be retrieved by a person who knows where to look and how to ask. That data is archived, but it is not agentic-ready.
Authorized AI agents can access Smarsh communications context through open APIs and Model Context Protocol (MCP). This headless approach allows agents and applications to query available data and use the returned context inside approved workflows without depending on a single user interface.
The limitation of a traditional search workflow isn’t just its speed; it’s the number of handoffs it requires. Every manual step between search and outcome is a place where evidence can be missed, chain of custody can break, or a control can fail silently. An agentic workflow collapses those handoffs into a single governed, observable transaction—faster, yes, but more importantly, more defensible.
Yes. MySearch Agent gives authorized employees self-service access to communications they are permitted to use across channels. It is designed to help people find messages, attachments, and context without routing every request through IT or another specialist team.