Enable your financial services teams to communicate and collaborate on the Cloud9 App, a voice trader recording solution, while meeting your compliance and e-discovery obligations. However, without the right solution in place to govern the usage of voice communications, it puts organizations at risk of data loss, breach, and noncompliance with regulatory mandates. Smarsh reduces these compliance and security risks to help employees communicate with confidence. Smarsh capture and archiving solutions for Cloud9 enable:
- Comprehensive compliance: Smarsh captures Cloud9 data in near real-time voice trader recordings. All content can be sent to the Smarsh Enterprise Archive for quick search and display, making supervision and reconciliation functions more efficient. Content is preserved in context to help meet SEC, FINRA, MiFID II and other regulatory mandates.
- Supervision and protection for Cloud9’s content: All content can be inspected to prevent leakage of sensitive information, suspicious behavior and / or abusive language. With certain deployments, administrators can set up alerts to flag keywords across messages and in-file text to pinpoint any violations.
- Automatic archiving and fast, effective supervision and e-discovery: Cloud9 content captured in its native format along with metadata to provide a complete view of activities. The activities can then be retained in the Enterprise Archive – or any archive, app, or data lake of your choice for easy and efficient supervision and e-discovery.
- End-to-end security: Whether data is in transit or at rest.
Key Features
Direct source capture
Smarsh captures content directly from the Cloud9 app via bulk export, from the recording system, using the recording system’s export feature and sent to the archive as a wave or .mp3 file.
Message threading, attachments and context
All voice messages are retained in full context. Message threading displays conversations as they originally happened for ease of and more powerful review
Contextual capture
Smarsh captures all content in full conversational context for the best visibility into what happened and when. Attachments can be viewed or downloaded in context in their original form.
Content monitoring
Policies based on lexicons and patterns can be defined to flag text and file content for review. With certain deployments, alerts can then be generated based upon keyword or phrase matches and send to reviewers and/or the violator’s manager.
Powerful search
All messages are automatically indexed for speedy retrieval. Users can search for Cloud9 content based on user, date range, keywords, or content tagged to specific cases, events or topics.
Profile and identity management
Smarsh supports automated directory synchronization for unified identity and profile management.
Smarsh or external archive support
Cloud9 content can be sent seamlessly to the Smarsh Enterprise Archive - an immutable and context-aware data store - or any 3rd-party archive, app, or data lake. Smarsh Enterprise Conduct and Smarsh Enterprise Discovery solutions are available for optimized supervision and e-discovery, respectively.