Meet compliance mandates with confidence

Symphony provides a platform that enables the global financial services community to collaborate and communicate effectively. It has become an essential business communication tool, and as such, creates millions of electronic records daily. However, without the right solution in place to govern its usage, the popularity of platforms like Symphony open enterprises up to risk. Smarsh helps reduce the risk of data loss, breach, and non-compliance with regulatory mandates so employees can communicate with confidence. Smarsh capture and archiving solutions for Symphony enable:

  • Comprehensive Compliance: Meet strict mandates set by FINRA, SEC, FCA, MiFID II and other regulatory requirements by capturing and controlling the data exchanged in Symphony’s financial workflows. With certain deployments, administrators can receive alerts and logs of interactions based on policy controls to reduce the risk of data leaks inside and outside the firm.
  • Capture financial workflow communications in context: Smarsh captures all Symphony content and attachments shared in individual or group chat sessions. Content can be viewed as threaded conversations, preserving the original context of a communication. These conversational “snapshots” result in less time-consuming and more efficient review for your compliance and review staff.
  • Simplified supervision and e-discovery: Export content to the Enterprise Archive for supervisory and e-discovery applications. The advanced search and display of interactions in context make e-discovery and supervision simple and cost efficient.
  • End-to-end security: Whether data is in transit or at rest.

Key Features

API driven Capture

Direct source capture

Smarsh captures Symphony IM and / collaboration content directly from the source. Content is retained in its native format with chain of custody preserved.

Message threading and attachments

All messages are captured including wall posts, IMs, conversations, files and attachments. Message threading displays conversations as they originally happened for ease of review.
Capturing communications in full and in context

Contextual capture

Smarsh captures all content in full conversational context for the best visibility into what happened and when. Attachments can be viewed or downloaded in context in their original form.

WhatsApp Capture

Symphony enables businesses to interact with their customers using a branded account. Smarsh captures that content directly from Symphony, which can then be sent seamlessly to the Enterprise Archive or any other third-party archive or data lake.

Content monitoring

Policies based on lexicons and patterns can be defined to flag text and file content for review. With certain deployments, alerts can then be generated based upon keyword or phrase matches and send to reviewers and/or the violator’s manager.

Powerful search

All messages are automatically indexed for speedy retrieval. Users can search for Symphony content based on user, date range, keywords, or content tagged to specific cases, events or topics.
Identity Integrations

Profile and identity management

Smarsh supports automated directory synchronization for unified identity and profile management.
External archiver support icon

Smarsh or external archive support

Symphony content can be sent seamlessly to the Smarsh Enterprise Archive - an immutable and context-aware data store - or any other archive or ECM solution. Connected Apps are available for optimized supervision and e-discovery.