Smarsh Communications Intelligence Platform: Turn Your Data into Insights
TL;DR: The Smarsh Communications Intelligence Platform has long provided an open, extensible foundation for unifying communications data — and we’re continually innovating on it. Adding support for Bring Your Own Model (BYOM) and Bring Your Own Signal (BYOS), the platform continues to expand with new APIs and capture capabilities that open more possibilities. It turns compliance data into actionable intelligence so organizations can move faster, reduce risk, and make smarter decisions.
From data chaos to clarity
Having spent years working with the complex realities of compliance data, I’ve seen firsthand how quickly communications data can grow, and how hard it can be to turn that data into something meaningful. That’s why I’m so excited to share how we’re continuing to evolve the Smarsh Communications Intelligence Platform.
This isn’t a new beginning — it’s the next step in a journey we’ve been on for years: expanding an already open, extensible platform to give our customers even more visibility, flexibility, and control. With new APIs and enhanced capture capabilities, we’re making it easier than ever to break down data silos, integrate with your existing systems, and unlock new insights.
You can explore the details about our Smarsh Communications Intelligence Platform
and read the full announcement.
At Smarsh, we’ve always believed regulatory-grade data is the foundation of data-driven decision making and innovation. Every dataset, every communication, every signal, is potential intelligence waiting to be unlocked. And with this evolution of the platform, that vision is becoming even more powerful.
Why the Smarsh Communications Intelligence Platform matters:
Today’s enterprises face a perfect storm: intense regulatory scrutiny, rising volumes and types of digital communications, and the need to make data AI-ready. Traditional compliance systems can’t keep up, isolating data instead of connecting it.
Smarsh changes that. With open APIs, BYOM, BYOS, and AI-powered, multilingual risk detection, enterprise organizations can reduce blind spots, surface opportunities, and make faster, smarter decisions. Built for financial services and other highly regulated industries, Smarsh enables firms to stay ahead of complex global oversight.
Breaking down data silos for 360° insights
For compliance and risk teams, fragmented data breeds complexity, and with complexity comes increased cost and risk exposure. Disconnected systems make it difficult to establish a true single source of truth, increasing the likelihood of blind spots, inconsistent or inaccurate results, and missed insights.
The Smarsh Communications Intelligence Platform eliminates that fragmentation by unifying data across more than 100 communication channels — including Teams, SMS, WhatsApp, Slack, and even proprietary internal apps. All captured data is normalized, enriched, and preserved for AI-driven analysis and audit readiness, giving organizations complete visibility into their communications landscape.
With our latest data acquisition API, extending that coverage has never been easier. The API provides a standardized way to add compliance and archival support for custom or low-volume channels without building one-off connectors from scratch. It accelerates integration, reduces maintenance overhead, and ensures every message, regardless of source, can flow securely into the Smarsh ecosystem for consistent policy enforcement, investigations, and insight generation.
Flexible AI and custom analytics with BYOM and BYOS
Our customers have told us they need flexibility in how they manage risk, scale operations, and apply intelligence across their data. That’s why the Smarsh Communications Intelligence Platform is built on an open API architecture that continues to evolve. Since our June API launch, we’ve expanded the platform even further, introducing new capabilities that give enterprises deeper control and faster access to the insights that matter most.
With APIs such as Bring Your Own Model (BYOM) and Bring Your Own Signal (BYOS), organizations can integrate their own AI models and external alerts directly within the platform. Running a model on another system today? Bring it in. Using a third-party alerting or monitoring service? Connect it seamlessly through our APIs.
With flexible APIs on an open platform, organizations can stay ahead of global regulations while turning their compliance data into a powerful strategic asset.
Multilingual compliance and risk detection
Smarsh Intelligent Agent leverages domain-trained large language models to detect risk across multiple languages. Beyond basic translation, it understands idioms, industry jargon, and regional nuance to surface risks that traditional systems miss.
For global enterprises, this is transformative. Insider risk and misconduct don’t stop at borders, and neither should compliance. Smarsh ensures a complete, real-time view of organizational risk across every jurisdiction. It’s how Smarsh ensures that no signal, in any language, goes unseen.
Smarsh Communications Intelligence Platform delivers smarter compliance
The new Smarsh Communications Intelligence Platform is more than technology. It’s a reimagined approach to compliance. From AI-ready data and open APIs to BYOM/BYOS, multilingual risk detection and end-to-end workflow integration, Smarsh helps organizations turn data into insight, risk into opportunity, and compliance into advantage.
See how Smarsh turns compliance into clarity — and clarity into your next competitive edge. Watch our recent interview to learn how to make your data AI-ready today.
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- Smarsh Communications Intelligence Platform: Turn Your Data into Insights - October 23, 2025
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