For regulated firms, the pandemic has not made it any easier for compliance teams to say yes to new communications tools. But that hasn’t stopped employees from asking to use the latest apps or devices. Workers simply need to get work done, and absent other guidance or training, they will resort to using the tool that is easiest to access or is most familiar to them.
Nowhere is this dynamic better illustrated than in the case of Zoom. The conferencing platform’s daily meeting participants in December 2019 averaged around 10 million. By April 2020, just four months later, that number had grown to more than 300 million — a whopping 2,900% increase.
Be prepared for the inevitable changes we’ll see in communications in the years ahead. Watch now.
VP of Information Governance, Smarsh
Robert Cruz is Senior Director of Information Governance for Smarsh and Actiance. He has more than 20 years of experience in providing thought leadership on emerging topics including cloud computing, information governance, and Discovery cost and risk reduction.
Head of Zoom Rooms, Zoom Video Communications
Jeff is leading the product team focused on conference room solutions for Zoom. With over 15 years of experience in the communications and collaboration industry, Jeff's background includes hardware, software and services. He leverages this diverse experience to approach problem solving from a holistic, solution-centric perspective. Before joining Zoom, Jeff led the product team at Dolby Laboratories' communications business group and held product management positions at Cisco Webex. Jeff holds bachelor's and master's degrees in Electrical Engineering, a master's degree in Engineering Management and an MBA from the Kellogg School of Management.