Say Yes to Your Employees Using WhatsApp and WeChat, While Mitigating Risk

June 10, 2020by Smarsh

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Smarsh adds capture and archiving support for WhatsApp and WeChat content

Why WhatsApp and WeChat support?

WhatsApp and WeChat have rapidly been adopted as business tools by the global workforce. These messaging applications allow users to send text messages and share images, files and other media with ease. As such, they are often the tools of choice for employees communicating with clients and colleagues around the world.

Capturing and archiving WhatsApp and WeChat content is uniquely challenging, because these applications are designed for end-to-end encryption of messages. As a result, the majority of regulated organizations have simply prohibited their usage.

This frustrates their workforce and leaves organizations open to risk when employees violate prohibition policies. The need for capture and archiving support for WhatsApp and WeChat content is long overdue and has only increased with their growing popularity among employees.

What is the Smarsh solution?

Smarsh now provides a comprehensive capture and archiving solution to help combat these challenges. With Smarsh, organizations with compliance, open records and e-discovery requirements are able to leverage these popular IM tools while being helped to meet their recordkeeping and oversight obligations.

WhatsApp and WeChat content is captured in its original format and in full context, regardless of a user’s device, location or network. Once captured, messages can be retained in the Smarsh archive alongside all other electronic communications or sent to an existing archive.

All archived communications are retained by Smarsh in a “search-ready” state, ready to be leveraged by your IT, compliance and legal teams.

With Smarsh WhatsApp and WeChat support you will be able to:

  • Capture WhatsApp and WeChat content and send it to your chosen destination
  • Archive WhatsApp and WeChat content with Smarsh, including messages, files, images, links and user activity, alongside all other electronic communications content
  • Quickly access, search and export WhatsApp and WeChat communications
  • Meet content governance and e-discovery requirements effectively, with a unified solution
  • Apply granular policies to WhatsApp and WeChat content to monitor risk and behavior

For full details of how Smarsh captures WhatsApp and WeChat content, or to book a demo, please contact our sales team.

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Our Blog explores the news, trends and best practices in electronic recordkeeping. It’s about managing and getting value from your electronic communications data. It’s about satisfying legal and regulatory obligations. It’s all about turning compliance liability into business insight.

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Smarsh handles information you submit to Smarsh in accordance with its Privacy Policy. By clicking "submit", you consent to Smarsh processing your information and storing it in accordance with the Privacy Policy and agree to receive communications from Smarsh and its third-party partners regarding products and services that may be of interest to you. You may withdraw your consent at any time by emailing privacy@smarsh.com.