Mobile Message Archiving for Compliance

Mobile Phones & Text Messages Are Ubiquitous

Roughly 5 billion text messages are sent each day in the United States. More and more businesses are looking to leverage the benefits of a mobile workforce, and the device-to-device communication channel is instant and efficient.

Like other means of electronic communication, text messaging creates compliance, governance and legal challenges for organizations. Highly-regulated industries, such as financial services or government, are obligated to preserve communications and to produce these messages when necessary. SEC and FINRA regulations require financial services firms to regularly review their representatives’ electronic messages, document these visual inspections and note any actions that result.

Mobile messaging content, like other forms of electronic communication, is subject to electronic discovery rules. These require organizations to manage and produce electronically stored information (ESI) in a timely and complete manner during litigation.

With the Smarsh mobile message archiving for compliance solution, firms can capture, index and preserve multiple forms of mobile device communication. Messages can be searched and produced on-demand within the web-based Smarsh Management Console. All administrator activity is logged and quantifiable, illustrating policy enforcement and evidence of review.

The Benefits of the Smarsh Cloud Model

Security & Privacy

You always maintain ownership and control of your data. Multiple physical, procedural and technical safeguards are in place to protect and limit access to your data. Smarsh data centers are redundant, geographically-dispersed and SSAE 16 audited. All systems are protected by multi-tiered firewalls and proactively monitored within the Smarsh Network Operations Center. Encrypted access to your data is granted only to your firm’s approved system administrators.

Performance

• Free up storage capacity | Forrester Research survey data indicates that storage capacity requirements are growing between 20 and 40 percent each year.¹ By "off-loading" data, your company can free up valuable storage space and optimize server performance. Remove content from your messaging server and migrate it to an archiving platform.
• Global availability | Full platform functionality is available securely 24-7 via the Internet.
• Search and produce data quickly | Smarsh offers the storage, database and indexing expertise to ensure optimal search and retrieval times, even as the volume of your archive grows.
• Seamless updates | Rather than waiting for the release and installation of your software’s next version, Smarsh platform updates are introduced regularly. 

Deployment

• Rapid on-boarding | Your firm can be up and running on the Smarsh platform in days or weeks rather than a long-term phased timeline. With its diverse and growing client base, Smarsh has encountered a variety of system integration scenarios and manages the deployment process for you.
• Flexible integration | The unique Smarsh architecture supports multiple means of capture and provides our clients' flexible integration options.

Cost

• Predictable pricing | Smarsh does not charge for storage or disk space, significantly reducing costs for traditional email backup. Pricing is predictable, easy to budget and does not require large capital expenditures.
• No software/hardware to maintain | Smarsh manages all hardware and software within its data centers, and upgrades are automatic and included as part of the managed service.
• Minimized internal IT operating burden | Maintain access and ownership of all of your information, and liberate your IT team to focus on core competencies.

¹ In Search of Information Governance in the Enterprise (blog). Forrester Research, Inc. 31 March 2010.