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Social Media Compliance Starts with Complete Capture
Smarsh automatically captures, preserves, and archives business communications across supported social media platforms, including LinkedIn, Instagram, TikTok, Facebook, and X. Preserve complete records, simplify compliance, and reduce communications risk with one trusted solution.
Trusted at global scale by regulated teams
Preserve every social conversation in context
Smarsh captures posts, comments, direct messages, reactions, images, videos, metadata, conversation history, and emerging AI-assisted interactions as supported by social platforms to create complete records for compliance, investigations, records management, and public records requests. With proven agility to support emerging social platforms and new features, Smarsh helps you stay ahead of evolving communications and compliance requirements.
Strengthen regulatory readiness
Meet SEC, FINRA, CFTC, FCA, Federal Records Act, FOIA, and public records retention requirements by automatically preserving complete, searchable social media records for audits, investigations, litigation holds, eDiscovery, and open records requests.
Reduce social media risk
Replace manual collection methods with automated capture to reduce compliance gaps, preserve business communications across social channels, and help mitigate the risks associated with deleted content, unmanaged accounts, and off-channel communications.
Connect with your existing archive
Capture social media communications once and securely deliver them to the Smarsh Platform, your existing archive, records management solution, or enterprise data lake without replacing your current infrastructure.
How Smarsh captures and preserves social media communications
Business conversations on social media evolve quickly. Smarsh automatically captures and preserves supported interactions from creation through retention, creating reliable records that compliance, legal, and records teams can search, supervise, and produce whenever needed.
Capture social interactions
Automatically capture business communications across supported social media platforms, preserving posts, comments, direct messages, reactions, images, videos, and other supported content as they occur.
Maintain complete conversation history
Retain communications in their native format with conversation history, participant information, timestamps, media, and metadata to support compliance, governance, investigations, and public records requirements.
Search, supervise, and produce records
Deliver captured communications to the Smarsh Platform or your existing archive, where compliance, legal, records, and IT teams can quickly retain, search, supervise, export, and produce social media records.
Social media archiving capabilities
Purpose-built to help organizations govern business communications across supported social media platforms while simplifying compliance, records management, and public records retention.
Communications identity management
Manage social media accounts across individuals, departments, or your entire organization while automatically associating communications with the correct user profiles.
Message threading
View conversations in their original structure, including replies, comments, direct messages, reactions, edits, and threaded discussions for complete context during review.
Rich media support
Retain images, videos, documents, attachments, links, and other multimedia content alongside every social interaction.
Continuous capture
Continuously capture supported social media activity to reduce manual collection and help ensure important business communications aren't missed.
Automated supervision
Apply supervision policies and review workflows to identify potential compliance risks, policy violations, and other communications requiring further review.
Cross-channel governance
Manage social media alongside email, collaboration, mobile, voice, and more than 100 supported communication channels from a single platform.
Flexible deployment
Deliver communications to the Smarsh Platform, your existing archive, records management solution, or enterprise data lake while preserving your existing technology investments.Complete social media communications coverage
Unlike methods that capture only message content or static screenshots, Smarsh archives complete business communications across supported social media platforms, including:
Built for organizations that rely on social media
Purpose-built to meet the mobile communications, recordkeeping, and compliance requirements of regulated industries.
Capture posts, comments, direct messages, and other social media interactions to help meet SEC Rule 17a-4, FINRA Rules 3110 and 4511, CFTC, FCA, and other global regulatory requirements. Preserve complete records to strengthen supervision, support examinations, and help reduce off-channel communications risk.
Preserve official social media communications to support the Federal Records Act, FOIA requests, NARA guidance, state public records laws, agency records schedules, and transparency initiatives. Maintain complete, searchable records of public engagement to simplify investigations and public records requests.
Archive social media communications to support records retention, regulatory compliance, legal discovery, and organizational governance. Preserve digital engagement across approved social channels while helping reduce communications risk.
Create a centralized record of customer, employee, and corporate communications across social media to support governance, legal hold, eDiscovery, internal investigations, and long-term records management.
Why leading organizations choose Smarsh
Social media has become an essential business communication channel, but it also creates new compliance, governance, and public records challenges. Smarsh helps organizations confidently manage these communications throughout their lifecycle from capture to discovery.
Govern social media alongside more than 100 communication channels
Simplify compliance and public records management
Strengthen supervision across digital communications
Reduce manual collection and administrative effort
Improve readiness for audits, investigations, and eDiscovery
Preserve complete business records in their native format
Extend existing archive and records management investments
Frequently asked questions
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Social media archiving automatically captures, preserves, and stores business communications from social media platforms to create complete, searchable records for compliance, legal discovery, records management, and public records requests. Smarsh supports Instagram archiving, Facebook archiving, and other supported social media platforms.
Unlike screenshot- or message-only capture methods, Smarsh preserves the complete communication record in its native format, including posts, comments, direct messages, reactions, images, videos, metadata, and conversation history. The result is a complete, searchable archive that supports compliance, investigations, and long-term governance.
Yes. Smarsh supports TikTok capture and archiving for supported business communications, helping organizations automatically preserve complete records for compliance, legal discovery, and records management. As social platforms evolve, Smarsh continuously expands support for new networks and features, helping organizations maintain compliant records across the channels employees use to conduct business.
Government agencies use social media to communicate with constituents, publish public information, and engage communities. These communications often qualify as public records.
Smarsh helps agencies preserve official social media communications to support the Federal Records Act, FOIA requests, NARA guidance, state public records laws, investigations, and long-term records retention.
Social media archiving helps organizations create complete, searchable records of business communications that support regulatory and public records obligations.
Smarsh helps financial institutions support SEC Rule 17a-4, FINRA Rules 3110 and 4511, CFTC, and FCA requirements while helping government agencies respond to FOIA requests, investigations, and records retention requirements through centralized capture, archiving, supervision, and discovery.
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